More bad news on the line.
This pilot retirement thing is really jacking things up. I don't blame them for getting out while the gettins was good. I blame AA for not training replacements.
Lauri Curtis Hotline Today:
Cabin Condition and 2008 Capacity Planning Update
This is Lauri Curtis, and today is Wednesday, February 27, 2008
I want to give you an update on two topics, so thanks for checking in
today. The first is about a new initiative aimed at improving our
customers' perception of our interior cabin appearance and the second
is a proactive response to economic conditions regarding our capacity
planning for 2008.
Cabin Condition Improvements Well Underway
Besides the additional cleaning provided by Cabin Service, our
Maintenance and Engineering folks have refocused their efforts on
getting cabin items fixed:
We perform regular maintenance and inspection checks on all the seats
on our aircraft. (A) Checks are performed every seven to ten days,
and B Checks are performed every eight to ten weeks. We recently
expanded the items to be repaired during both of these maintenance
and service checks to include the following items;
-Seat Recline
-Tray Table
-Armrest
-Footrest
-Seatbelts
-Reading Lights
-Cabin Lighting
-Power Ports
-IFE
-Lavs
-Overhead Bins
-Window Shades
Year to date, we have cleared a total of 7912 items on all aircraft.
Prior to this new initiative, we were repairing approximately 10
items per maintenance check on narrow body aircraft; we are now
clearing an average of 40. On wide body aircraft, our repairs went
from 20 to 47 items per maintenance check.
In addition, to expedite the repair of cabin interior items that you
have reported, Maintenance and Engineering has formed a Cabin Systems
Inspection (CSI) program. The CSI involves five dedicated teams made
up of 36 total mechanics that work on every aircraft in our fleet
once every six months. All combined, about 150 aircraft inspections
are completed and approximately 6000 interior items are repaired
every month during the CSIs. We spend $1.5 MM on parts and material,
and $5 MM on labor for the CSI checks.
Additionally, M&E has a dedicated Tech Services Team in Tulsa that
focuses on In-flight entertainment, seats, and cabin interiors and
works to supply parts and technical support to every aircraft,
everyday to ensure these items are addressed as soon as possible. You
are the source of information for the M&E team. Thank you for
ensuring that items in need of repair are included in the logbook so
that they can be addressed expeditiously.>
Your feedback via the OSR has been very helpful in identifying items
that need to be addressed. At the same time, we also need to ensure
that all malfunctions reported via the OSR are also recorded in the
logbook to ensure that the issues are resolved in a timely manner. If
you encounter any cabin or IFE issues, please also ensure that the
Captain is informed.
2008 Capacity Plan Adjustments
As you know, we had an unusual number of pilots retire on February 1.
That, coupled with high fuel prices and other economic factors has
led us to make some adjustments to our 2008 capacity plan. Being
proactive in this respect will minimize customer inconvenience and
allow us to realize the best possible revenue results. The
adjustments will include international and domestic schedule
reductions.
International schedule reductions will include service changes to
routes with lower seasonal demand, such as some Caribbean markets in
June.
We will fly select routes with 767s instead of 777s to help reduce
capacity.
We will delay the start of our second daily flight between JFK and
London Stansted from March 30 to August 1.
That's it for this week, please fly safely.
This pilot retirement thing is really jacking things up. I don't blame them for getting out while the gettins was good. I blame AA for not training replacements.
Lauri Curtis Hotline Today:
Cabin Condition and 2008 Capacity Planning Update
This is Lauri Curtis, and today is Wednesday, February 27, 2008
I want to give you an update on two topics, so thanks for checking in
today. The first is about a new initiative aimed at improving our
customers' perception of our interior cabin appearance and the second
is a proactive response to economic conditions regarding our capacity
planning for 2008.
Cabin Condition Improvements Well Underway
Besides the additional cleaning provided by Cabin Service, our
Maintenance and Engineering folks have refocused their efforts on
getting cabin items fixed:
We perform regular maintenance and inspection checks on all the seats
on our aircraft. (A) Checks are performed every seven to ten days,
and B Checks are performed every eight to ten weeks. We recently
expanded the items to be repaired during both of these maintenance
and service checks to include the following items;
-Seat Recline
-Tray Table
-Armrest
-Footrest
-Seatbelts
-Reading Lights
-Cabin Lighting
-Power Ports
-IFE
-Lavs
-Overhead Bins
-Window Shades
Year to date, we have cleared a total of 7912 items on all aircraft.
Prior to this new initiative, we were repairing approximately 10
items per maintenance check on narrow body aircraft; we are now
clearing an average of 40. On wide body aircraft, our repairs went
from 20 to 47 items per maintenance check.
In addition, to expedite the repair of cabin interior items that you
have reported, Maintenance and Engineering has formed a Cabin Systems
Inspection (CSI) program. The CSI involves five dedicated teams made
up of 36 total mechanics that work on every aircraft in our fleet
once every six months. All combined, about 150 aircraft inspections
are completed and approximately 6000 interior items are repaired
every month during the CSIs. We spend $1.5 MM on parts and material,
and $5 MM on labor for the CSI checks.
Additionally, M&E has a dedicated Tech Services Team in Tulsa that
focuses on In-flight entertainment, seats, and cabin interiors and
works to supply parts and technical support to every aircraft,
everyday to ensure these items are addressed as soon as possible. You
are the source of information for the M&E team. Thank you for
ensuring that items in need of repair are included in the logbook so
that they can be addressed expeditiously.>
Your feedback via the OSR has been very helpful in identifying items
that need to be addressed. At the same time, we also need to ensure
that all malfunctions reported via the OSR are also recorded in the
logbook to ensure that the issues are resolved in a timely manner. If
you encounter any cabin or IFE issues, please also ensure that the
Captain is informed.
2008 Capacity Plan Adjustments
As you know, we had an unusual number of pilots retire on February 1.
That, coupled with high fuel prices and other economic factors has
led us to make some adjustments to our 2008 capacity plan. Being
proactive in this respect will minimize customer inconvenience and
allow us to realize the best possible revenue results. The
adjustments will include international and domestic schedule
reductions.
International schedule reductions will include service changes to
routes with lower seasonal demand, such as some Caribbean markets in
June.
We will fly select routes with 767s instead of 777s to help reduce
capacity.
We will delay the start of our second daily flight between JFK and
London Stansted from March 30 to August 1.
That's it for this week, please fly safely.
