CHARM SCHOOL

[southwind]

They are using resources toward ineffectual things instead of ones that'll bring actual results. Like I said before, DL is a business, not a cocktail party.

As for the votes, you're group's representation has been decided for some time now. The rest of us are waiting for the legal process to play out. Get over it.

I believe it's just sour grapes on your end, that DL is doing something extra for the employees and the union had nothing to do with it !

And as of "the rest of you waiting", I garauntee ,if there is another vote and the unions lose "Again", we'll be hearing the same ole song and dance," DL intefered, blah, blah, blah !

 

[Kev3188]

Wow... You really are a one trick pony. We're talking about DL's Service From the Heart Class, not the votes. Sour Grapes? You're joking, right?

Hopefully, someday you'll actually post something relevant, instead knee-jerk ignorant nonsense we usually get to see.

Save your fealty for someone that cares, and take your coloring book rhetoric over to the Water Cooler.

 

[southwind]

Call em' like I see em' Kev. And all i see with you and this topic is a unionite bashing the "Evil" company for an open bar!

Now let me tell you what you can do with my crayons........................... :huh:

 

[Kev3188]

Call em' like I see em' Kev.

And therein lies the problem. Your so consumed with contempt for organized labor that you can't separate that out and discuss something that has nothing to do with it.

Since you clearly struggle with comprehension, I'll help you out a little (again).

1. Another poster noted that people may feel that a little alcohol helps loosen the tongue. I wondered why any PMDL employee felt they needed booze to do so. For every time I hear about how "open" and "direct" DL is, I hear double the amount of people saying their afraid to speak up, or go against the grain. In my time at the "new" Dl I've noticed that dissent isn't tolerated. This poster's comments seemed to reinforce some of that, and I was looking for some clarification.

2. I question why *our* company plows money into "feel good" programs instead of focusing resources on items that will actual move the needle.

 

[smartypants]

WOW Kev, you have never had a positive experience at work? Nothings perfect but I have had many. I am about to receive profit sharing, I have good benefits, my pay is good (it could always be better) , Delta is hiring so I will soon move up in seniority. I relish my work enormously. Do I have some complaints? Of course I do, and I am not afraid to offer them up. People who know me, know I do not hold my tongue when I have something to say. However, I am not sure why its not a good idea for Delta to send their employees to "charm school" when our customer service rankings are in the toilet. Can I ask how you would improve our customer service? And please bring something besides big pay raises. We all know that pay raises makes us happy. However there are many that are unhappy no matter what their pay is. So how can Delta help improve the attitudes of its employees?

 

[metopower]

And therein lies the problem. Your so consumed with contempt for organized labor that you can't separate that out and discuss something that has nothing to do with it.

Since you clearly struggle with comprehension, I'll help you out a little (again).

1. Another poster noted that people may feel that a little alcohol helps loosen the tongue. I wondered why any PMDL employee felt they needed booze to do so. For every time I hear about how "open" and "direct" DL is, I hear double the amount of people saying their afraid to speak up, or go against the grain. In my time at the "new" Dl I've noticed that dissent isn't tolerated. This poster's comments seemed to reinforce some of that, and I was looking for some clarification.

2. I question why *our* company plows money into "feel good" programs instead of focusing resources on items that will actual move the needle.

Thanks for taking everything I said out of context. Great job!! Done...

 

[Kev3188]

WOW Kev, you have never had a positive experience at work?

Not directly related to DL itself, no.

What would I do to improve cust. svc.?

I wouldn't have listed pay, so no worries there. I'll assume staffing is off the table as well...

1. Invest in infrastructure: For BW, that would mean getting the scanners back to the functionality level they were at prior to the merger for PMNW as a start. For AW From the tiny bit I've read about SNAPP, it sounds like a good thing; invest in it to make sure it's ready to go "right out of the box." That alone should provide the one tool no CSA currently has- a few extra seconds per passenger.

2. Hire the "right" candidate, not the "right now" candidate. Critical on both sides of the house in ACS. Doing so renders things like SFTH moot.

3. Be truly open to differing ideas. Yeah, yeah, yeah, I know DL is all about "up with people." In reality, my experience has been that it's really quite an insular company. All the more so if you're PMNW. I get the whole tribal identity thing, but still...

 

[Kev3188]

Thanks for taking everything I said out of context. Great job!! Done...

How'd I do that? This is what you wrote, and what I've been asking about

Kev...that is an easy question to answer.. From being at those meetings and being involved with those meetings I can tell you that much more honest and valuable info was gained AFTER the meeting. We would say that we should get ride of the meeting and just head to the bar. Or as I would say alcohol loosen the lips and honesty comes out. The meeting is for info to flow one way and the informal after event is for info to flow the other way. It is just how the culture works here I don t know how it worked at NW. Hope That answered your question.

 

[southwind]

WOW Kev, you have never had a positive experience at work? Nothings perfect but I have had many. I am about to receive profit sharing, I have good benefits, my pay is good (it could always be better) , Delta is hiring so I will soon move up in seniority. I relish my work enormously. Do I have some complaints? Of course I do, and I am not afraid to offer them up. People who know me, know I do not hold my tongue when I have something to say. However, I am not sure why its not a good idea for Delta to send their employees to "charm school" when our customer service rankings are in the toilet. Can I ask how you would improve our customer service? And please bring something besides big pay raises. We all know that pay raises makes us happy. However there are many that are unhappy no matter what their pay is. So how can Delta help improve the attitudes of its employees?

Whatever the remedy, "Do Not Include Alcohol !" :blink:

 

[metopower]

How'd I do that? This is what you wrote, and what I've been asking about

The KEY word was " I " not DELTA.... over 1500 views and more the 36 posts and you are the ONLY one that believes evil DELTA is plying liquor to get info. Am I wrong or not ? REALLY DONE NOW. It must be a union thing i guess.

 

[Kev3188]

The KEY word was " I " not DELTA.... over 1500 views and more the 36 posts and you are the ONLY one that believes evil DELTA is plying liquor to get info. Am I wrong or not ? REALLY DONE NOW. It must be a union thing i guess.

See, this is what I was talking about. Look how quick the 3 of you are to defend DL/demonize someone that asks a question you don't want to hear. When someone pipes up, everyone shuts 'em off ("I'm done"). There is a serious affectation of piety among the PMDL crowd, and if this carrier is truly going to soar, people need to get over it.

Now, back to the booze: You said YOU felt like it loosened tongues, and attributed the open bar to the "culture" at DL. Based on what YOU wrote, I'm asking rhetorically why people feel they may need alcohol to say what's really on their mind.

P.S Your parting shot is/was intellectually lazy. I expect that from someone like Southwind, not from you. Being pro labor is nothing to be ashamed of, no matter how hard the company tries to tell us otherwise...

 

[southwind]

See, this is what I was talking about. Look how quick the 3 of you are to defend DL/demonize someone that asks a question you don't want to hear. When someone pipes up, everyone shuts 'em off ("I'm done"). There is a serious affectation of piety among the PMDL crowd, and if this carrier is truly going to soar, people need to get over it.

Now, back to the booze: You said YOU felt like it loosened tongues, and attributed the open bar to the "culture" at DL. Based on what you wrote, I'm asking rhetorically why people feel they may need alcohol to say what's really on their mind.

P.S your parting shot is/was intellectually lazy. I expect that from someone like Southwind, not from you. Being pro labor is nothing to be ashamed of, no matter how hard the company tries to tell us otherwise...

And being pro company is nothing to be ashamed of , no matter how hard union peeps tries to tell us otherwise...

Again , I will "Stress", that alcohol was provided and not forced on anyone !

 

[Kev3188]

Funny you should mention that. Every time I mention being pro company, a little witticism from you is usually close behind.

You're one predictable cat, I'll give you that...

 

[metopower]

See, this is what I was talking about. Look how quick the 3 of you are to defend DL/demonize someone that asks a question you don't want to hear. When someone pipes up, everyone shuts 'em off ("I'm done"). There is a serious affectation of piety among the PMDL crowd, and if this carrier is truly going to soar, people need to get over it.

Now, back to the booze: You said YOU felt like it loosened tongues, and attributed the open bar to the "culture" at DL. Based on what YOU wrote, I'm asking rhetorically why people feel they may need alcohol to say what's really on their mind.

P.S Your parting shot is/was intellectually lazy. I expect that from someone like Southwind, not from you. Being pro labor is nothing to be ashamed of, no matter how hard the company tries to tell us otherwise...

Why your the one trick poney on this board. Check my posts I have never posted anything anti union.. (im a member by the way so figure out where I work) YOU should have asked why I felt that booze is a good way to loosen thigs up . But you jumped to conclusions that booze is some culture thing at Delta where it is most not. Defending the trueth has nothing to do with company loyalty.No one demonized you or anyone else. You just read what you wanted into what I said and ran with it and refuse to admit that YOU may be wrong.

 

[Kev3188]

Why your the one trick poney on this board. Check my posts I have never posted anything anti union.. (im a member by the way so figure out where I work)

Who said you did? BTW, I'm not concerned with where you work.

YOU should have asked why I felt that booze is a good way to loosen thigs up

I did. Then clarified... then clarified again... Then again...

But you jumped to conclusions that booze is some culture thing at Delta where it is most not.

That's interesting. In the first post of yours I referenced, you noted that it was "part of the culture at Delta" (paraphrasing). In fact, that was the one sentence that really piqued my curiosity in the first place. Why the change of mind?

Defending the trueth has nothing to do with company loyalty.No one demonized you or anyone else. You just read what you wanted into what I said and ran with it and refuse to admit that YOU may be wrong.

Careful, that hubris is gonna trip you up...

I would only need point to the change in tone of your posts since I started asking; note how the more I asked, the more defensive you got. I'm only asking for clarification of what you wrote.

Tell ya what; You've said you were "done" twice now, but keep posting. Nevertheless, I've said what I need to say, and it's clear I'm not going to get the answer I seek regarding YOUR thoughts on why YOU think it's part of the "culture at DL." . You can have the last word if you want...