This might be part of the problem, however if US is contracting out, the company they use must also be in compliance, and that may be part of the problem. In Tampa the agents used to handle the wheelchairs off the plane and into the terminal and then the skycaps would take the passengers over to the main building. Now, the skycaps do all of the wheelchair work from the door of the plane off and from checkin to the door of the plane on. I''m not saying this is why US was fined, but it could be part of the reason since many of the "wheelchair" skycaps are new and may be inexperienced since that isnt where the "tip money" is.