How's the intimidation factor with AGENTS in PHX? Do you have Supervisor's breathing down your necks to get all flights out on-time? Do you get DISCIPLINED for excessive lates?
I think this has alot to do with staffing at the gates. You've got OVERCROWDED gate areas. X number of wheelchairs, UM's, Non rev's hawking the desk for empty seats, CP's wanting upgrades, seating issues, the endless questions, "where's the bathroom?"..."what time is it?"
Your Gate agent depends on the cleaning crew to expediate the cleaning process, alot of them even help out in the cleaning duties. Beg to board with the flight crews. Pull tickets. Help with excess bags, clear stand by's and Non Rev's...............and with luck.........get the flight out ON TIME. All day long, it's beat the clock.
And, then, you have that passenger, who you have paged, paged twice. You visually scan the terminal and wonder where they are. You walk towards the gate door, open it, as it slowly closes, you hear............"WAIT!!!!!!!". You're passenger slips past you, carrying their freshly brewed Starbucks.
In all that chaos of boarding, those agents working the flight missed the opportunity to see that they had a fragile passenger at their gate. Instead of becoming sensitive to her situation, they became defensive and to her, probably, uncaring. But, the clock was ticking.........!
The Cops in PHX failed the situation too. Everyone was beating her up, emotionally.
only stating opinions
