Elites leaving in droves!

[Hello Newman]

I recently had a problem because of the CP desk's increasing incompetence and was told by a very nice RES agent who later tried to help me with another US screw-up, that the CP numbers are dropping dropping dropping. So, don't know how Tempe is spinning the numbers, but the anectodotal evidence tells a different story.
[/quote]

MAYBE IF PHL GOT THE BAGS LOADED AND IF REPUBLIC/PSA/MESA DECIDED TO OPERATE A FLT ONCE IN A WHILE. THIS WOULD NOT BE HAPPENING.

 

[hp_fa]

A friend of mine in a smaller staion said that they were told that the only way they would be notified on a HP metal aircraft diversion was via printer. No phone call.
So they have to weed through all the meaningless stuff that comes accross the printer (constantly) looking for a diversion into or from their city.
Communication at it's best!

Wow. What happens when the IT department is in the midst of a failure? Cactus 1234 calling in-range at a station that isn't expecting Cactus 123?

 

[JS]

From a CP who flies UA quite a bit, they are not even as good as US. My last five trips on UA have all had some sort of snafu ranging from cancelled flights, delays resulting in missed connection, or lost luggage. Sure I would expect maybe 1 in 5 or 10 trips to encounter a problem, but 5 for 5, forget it. This goes beyond mere coincidence. I don't have that kind of bad luck on US. And when the poop really hit the fan, UA in some instances, was far worse than US in their attempts to fix the problem. So to single out US as being far worse than the rest of the airline industry doesnt seem to be a credible approach in my view.

I agree completely. I used to be Premier Executive on UA, and I no longer fly them. Economy Plus is not worth getting screwed over when problems arise.

I had three ruined trips where UA would not help me unless I paid them a $100 change fee. Not even US stoops that low.

 

[US1YFARE]

Not even US stoops that low.

Oh yeah? The CP desk wanted to charge me over $400 to a change in my ticket during one of the hurricanes last year--it wasn't until I got to the airport that they straightened it out. I'd rather be in UA E+ than US Y any day. On US, if your flight gets canceled, good luck getting on another flight and good luck getting in F even when you pay for F (not an upgrade). US does not communicate delays or irregular ops at all. Gone are the days when I would get calls from the CP desk. UA at least sends email updates.

 

[US1YFARE]

don't forget the fact that they brought back the Y/B bonuses--guess those high fare paying customers weren't buying those high fares on US...why else would you bring it back at least as a promotion?

 

[Redneck]

The wholly owned employees are leaving in droves too!

The company disrespects us and violates our contract daily. They are pushing us to edge of fatigue (5AM wakeup call and you fly your last ILS around thunderstorms and windshear at 9PM at night) You are tired and fatigued. You haven't eaten and are doing the best you can to stay awake and recognize and react to the onset of winshear so it doesn't kill you and your passengers. If you stand up for your contract (the sections intended to protect you from abuse), the company threatens to fire you. If you don't accept a junior man, the chief pilot is on the phone threatening to fire you.

You can fly 100 hours a month and give them six days a week, instead of thanking you, the company threatens to fire you. The use fear and intimidation to control your life and this keeps you from your family and friends and the time you need at home to be well rested.

Now mainline will hire. Instead of hiring the hardworking men and women at the wholly owned they will seek to hire strangers (people from the street) because it will cost them less money for training cycles.(knife in your back)

If this happens, I will withdraw my professional services from USAirway's wholly owned becasue this company has proven, again and again, to be unworthy of my craft. This is just one more disappointment in a mounting heap of betrayal and disrespect they I will tolerate no further.

 

[US AIRWAYS FAN]

You keep treating the employees and customers like this and this is what the future will hold for you...another BK.

The true figures/numbers will come out when US is in it's 3rd and final BK. They won't be able to put a spin on that.

Starting this winter US will start to bleed once again. Unless they can get another merger again.

Management will start jumping ship and stock holders will be selling.

QIK is a broken piece of crap and the website is a lost cause.

Anyone who defends this airline is smoking some good hash!

 

[Art at ISP]

The number of CP's I know personally who are gone alone add up to about $1M a year in revenue.

I just spent $6000 in personal and business air travel--wait a minute, make that $6900 including the trip I just got back from last night, and guess who didn't get a penny of it?

For the record, $4600 went to CO, and the balance went to AA.

Both airlines had websites which worked properly, and their agents (web help for combining records on AA) and the elite rep at CO were as good as CP used to be. The AA transaction start to finish was done in about 12 minutes, and the CO in about 10.

One of the CO trips is business first to Milan, returning from Rome, for Mrs. Art and me for our anniversary. The rest is all business.

While drawing a contrast, my return from SEA to LGA via IAH last night was a problem waiting to happen-- a mechanical delay, and weather/atc issues coming to NY -- which wound up saving the day in the end. CO was pro active-rebooked me on the next flight in case I missed without me asking, and agents and crew every step of the way telling me they were watching, everything has been handled, etc.

In IAH, the agents handling the delayed flight to LGA were entertaining, and joking with customers, while at the same time, being informative and helpful--the way US was up until recently.

We have always said that happy employees make happy customers--last night was proof.

 

[autofixer]

Redneck, that sounds like a typical mainline (East) day.

 

[bofie]

I was sitting next to a sliver coming back from DFW and there was a time when as a CP I didn't always get the upgrade. So anecdotally the evidence flies in the face of what US reported.

I can echo this. I'm a CP and the front cabin has lots of silvers in it now. Anecdotal? Yes, but I used to see lots of CPs in the past and now i don't. How do I know? The FAs often stick a printout in the galley with each pax and his status. I always peek whilst waiting to pee.

 

[as the prop turns]

As an original US Air employee, this management team does treat the Elites like dirt. I, however, will still run my gate and my flight as USAir once did. It makes me sick what they have done to this company. Art is correct in saying that Tempe does truly believe that everything is great. I wish you all could see the town hall meetings on the employee website along with crew meetings. Parker and Kirby are absolutely and completely incompetent and haven't a clue as to how to run a major global carrier. It is embarrassing beyond belief.
I just got home from work at PHL absolutely exhausted because of this damn computer system and the way these guys are operating this carrier. On a very good note, I received, just today, 6 above and beyonds from our Elites. Wasn't looking for them, I was just glad to help.

 

[US1YFARE]

The FAs often stick a printout in the galley with each pax and his status. I always peek whilst waiting to pee.

Don't say that too loud...it makes the Westies nervous...plus, how else are you going to make fun of the pax if you can't look at the manifest?

 

[Art at ISP]

As the Prop Turns,

It is due the efforts of you and folks who still think like you that I stayed as long as I did. Like I said before, I miss the people but not the rest.

Again, my best to all my friends in PHL, especially the club ladies--I do miss you all....

 

[Harry Callahan]

By the way Art, I saw Tina & told her you had left US & she was very sad.

 

[Art at ISP]

Thanks Coach--I miss her and Earline in CLT as well....

Doesn't mean I won't drop in before my club membership expires though 😉

Be well-see you soon!