The number of CP's I know personally who are gone alone add up to about $1M a year in revenue.
I just spent $6000 in personal and business air travel--wait a minute, make that $6900 including the trip I just got back from last night, and guess who didn't get a penny of it?
For the record, $4600 went to CO, and the balance went to AA.
Both airlines had websites which worked properly, and their agents (web help for combining records on AA) and the elite rep at CO were as good as CP used to be. The AA transaction start to finish was done in about 12 minutes, and the CO in about 10.
One of the CO trips is business first to Milan, returning from Rome, for Mrs. Art and me for our anniversary. The rest is all business.
While drawing a contrast, my return from SEA to LGA via IAH last night was a problem waiting to happen-- a mechanical delay, and weather/atc issues coming to NY -- which wound up saving the day in the end. CO was pro active-rebooked me on the next flight in case I missed without me asking, and agents and crew every step of the way telling me they were watching, everything has been handled, etc.
In IAH, the agents handling the delayed flight to LGA were entertaining, and joking with customers, while at the same time, being informative and helpful--the way US was up until recently.
We have always said that happy employees make happy customers--last night was proof.