Email To Customers 10/20

Hope777

Veteran
Aug 19, 2002
2,053
490
www.usaviation.com
We at Delta Air Lines understand there is more choice in air travel than
ever before, and we are working hard to be your preferred airline. You
may have read in the news about our transformation plan and the work we
are doing to become an even stronger competitor for your business. Delta
is committed to meeting your travel needs now and in the future.

Our goal is to create a new airline for a new era--one that is
comfortable, affordable, simple, stylish, and inviting to our customers.
In the weeks ahead, our focus will be on continuing to implement the
vision of a newly structured, customer-focused airline, with a cost
structure that allows us to compete aggressively wherever we fly.

While we strive to make your overall Delta experience more enjoyable and
convenient, we recognize that we have several hurdles to overcome to
avoid court supervised restructuring. We continue to work to avoid this
outcome. However, even if it were to happen, we will continue to provide
you with safe, secure, and reliable service both in the air and on the
ground. For example:

> Tickets will be honored, and refunds and exchanges will be made
as usual.

> The miles in your SkyMiles® account will not be affected, and you
will continue to have the opportunity to earn and redeem miles with
Delta and our partners just as you've always done.

> Amenities like Delta's Crown Room Club® will continue to be
available in select cities we serve.

> You'll still earn one mile for every eligible dollar spent and
Always Double Miles® on qualifying purchases made with the
Delta SkyMiles Credit Card from American Express®.

Please visit delta.com/transform by clicking below for the latest Delta
news, more information about the improvements referenced above, and our
plans to create a better travel experience.
http://e.delta.com/ct/click?q=31-V_YRIjMyk...VneEpNyR6YiXG9R

We welcome your feedback and suggestions via e-mail at
transform.delta@delta.com.

On behalf of all Delta employees worldwide, thank you for your continued
loyalty and support.

Sincerely,

Paul Matsen
Senior Vice President
and Chief Marketing Officer
 

cltvff

Advanced
Aug 20, 2002
161
0
www.usaviation.com
Hope777 said:
On behalf of all Delta employees worldwide, thank you for your continued
loyalty and support.

Sincerely,

Paul Matsen
Senior Vice President
and Chief Marketing Officer
[post="193320"][/post]​

Sadly reminiscent of a letter from US not too long ago :ph34r: