[background=rgb(255, 255, 255)]You need happy front line employees to deliver a good product to your customers, she says. And in the case of an airline, that product needs to be safe. "Every day people are deciding whether or not to board that plane and every day they can make different choices. The American board and top management need to take this incredibly seriously".[/background]
[background=rgb(255, 255, 255)]http://www.cnn.com/2012/10/05/travel/american-airlines-turnaround-ideas/index.html[/background]
[background=rgb(255, 255, 255)]The airline industry is famous for "barrowing" ideas that work from one airline to the next. But it seems as though AA has never gotten around to looking at the good relations that SWA has with their employees. [/background]
[background=rgb(255, 255, 255)]Having company friendly work rules with high pay is OK, but having low pay and bad work rules makes for an unhappy workforce. [/background]