JetBlue flight attendants are getting lazy and rude.
Yesterday I asked what was in the $6 "Beef Box" and the flight attendant, said "I don't know, that's why we asked you to read the card in the seat pocket in front of you."
I said there wasn't one in the seat pocket in front of me.
He told me that wasn't his job -- it was the ground crew's job -- and then bent down and started rummaging through my seat pocket, pulling out the personal stuff I had in my pocket -- an iPad, headphone case and eyeglass case.
When he couldn't find the menu card I was supposed to read, the passenger next to me offered me hers.
He then told me to "read it."
I looked up at him and said, "You know, in the time you've spent telling me what I should have done to answer my own question, you could have just answered my question."
Visibly annoyed, he barked, "I don't know what's in them. I never eat them. That's why we ask you to read the menu."
I said, "You mean you've handed out these boxes to hundreds of passengers and you have no idea what's in them?"
He said, "I don't have the time and they change all the time."
He then took off down the aisle.
When the lead attendant came by, I asked, "Can you write down for me the male flight attendant's name?" She said, "John. Why, is there a problem?"
I told her my frustration with John's refusal to answer what I thought was a simple question.
She said, "Well I don't know what's in these boxes either. They change all the time and you know, we're very busy."
I said, "You know, the menu card I finally read looked like it had been around a while. I'm surprised you don't have the time to familiarize yourself with what's in the boxes? What if there were a person who couldn't read or, like myself, didn't have a card?"
Her reply: "I don't know what's in these boxes either. We simply don't have the time."
I didn't get into ADA non-compliance or courtesy or customer service." I figured that's management's domain.
I also knew that she was, in fact, busy and I was taking time from her other duties.
After reading the card, I didn't order anything.
I was hoping for some kind of a sandwich -- even an airline-grade sandwich -- but the "Beef Box" upon close reading of "the card" ended up being "salami" with assorted stuff that didn't sound like a sandwich no matter how hungry I was.
It might be funny on Saturday Night Live. Picture it:
FLIGHT ATTENDANT
"I don't know what's in these boxes and I don't care, so don't bother me. I don't touch the stuff myself."
MESSAGE TO MANAGEMENT
Millions for leather and TV but poorly selected, poorly trained, poorly supervised staff who won't touch the food even if they knew what it was.
Has JetBlue has lost its business compass?
Yesterday I asked what was in the $6 "Beef Box" and the flight attendant, said "I don't know, that's why we asked you to read the card in the seat pocket in front of you."
I said there wasn't one in the seat pocket in front of me.
He told me that wasn't his job -- it was the ground crew's job -- and then bent down and started rummaging through my seat pocket, pulling out the personal stuff I had in my pocket -- an iPad, headphone case and eyeglass case.
When he couldn't find the menu card I was supposed to read, the passenger next to me offered me hers.
He then told me to "read it."
I looked up at him and said, "You know, in the time you've spent telling me what I should have done to answer my own question, you could have just answered my question."
Visibly annoyed, he barked, "I don't know what's in them. I never eat them. That's why we ask you to read the menu."
I said, "You mean you've handed out these boxes to hundreds of passengers and you have no idea what's in them?"
He said, "I don't have the time and they change all the time."
He then took off down the aisle.
When the lead attendant came by, I asked, "Can you write down for me the male flight attendant's name?" She said, "John. Why, is there a problem?"
I told her my frustration with John's refusal to answer what I thought was a simple question.
She said, "Well I don't know what's in these boxes either. They change all the time and you know, we're very busy."
I said, "You know, the menu card I finally read looked like it had been around a while. I'm surprised you don't have the time to familiarize yourself with what's in the boxes? What if there were a person who couldn't read or, like myself, didn't have a card?"
Her reply: "I don't know what's in these boxes either. We simply don't have the time."
I didn't get into ADA non-compliance or courtesy or customer service." I figured that's management's domain.
I also knew that she was, in fact, busy and I was taking time from her other duties.
After reading the card, I didn't order anything.
I was hoping for some kind of a sandwich -- even an airline-grade sandwich -- but the "Beef Box" upon close reading of "the card" ended up being "salami" with assorted stuff that didn't sound like a sandwich no matter how hungry I was.
It might be funny on Saturday Night Live. Picture it:
FLIGHT ATTENDANT
"I don't know what's in these boxes and I don't care, so don't bother me. I don't touch the stuff myself."
MESSAGE TO MANAGEMENT
Millions for leather and TV but poorly selected, poorly trained, poorly supervised staff who won't touch the food even if they knew what it was.
Has JetBlue has lost its business compass?
