Welcome to airline forums, AM.
While the discussion has largely been about network aspects of DL and WN – or perhaps as some see it DL vs. WN – it might be time to look at other aspects of DL vs. WN including labor. No one has been able to come up with valid evidence to show that DL and WN won’t coexist when all the evidence seems to show that DL and WN have managed to coexist and grow together at the expense of other carriers.
But let’s look at the labor situation you raise.
If the issue is merely whether DL is largely unionized like most of the rest of the airlines in the world, then I’m not sure there is any answer anyone will like other than that the majority of DL employees have chosen repeatedly not to outsource their labor relations…. and are receiving “services” from the company as good as if they outsourced the function of management relations and negotiation of salaries and benefits to a union.
That of course is the value proposition behind outsourcing and it applies to labor relations just as much as it does to other services.
If the issue is really the level of outsourcing that airlines do over all, let’s look at that.
As you may know, DL’s decision to outsource most of its small and medium sized domestic stations came during the mid 90s when DL launched its “leadership 7.5” program to bring costs down to 7.5 cents/ASM – not surprisingly in order to be competitive with WN.
DL maintained its level of airport outsourcing largely through BK until the NW merger – perhaps you joined DL through that merger – when it acquired a number of new small and medium sized cities.
Others know the details better than I but DL has since added DL mainline back to some of the cities where NW had mainline… I’m not sure what stations were outsourced and are now DL mainline –including PMNW personnel.
NO one can reasonably expect DL to undo overnight decisions that were made 15 years ago but they have not expanded airport outsourcing and they have brought some outsourced activities back to DL mainline employees, again including PMNW.
Where DL is bringing airport jobs back to mainline, it is using ready reserve and other reduced benefit/entry level pay jobs – not a whole lot different from what many other US consumer companies do. However, good luck finding much in the way of products at just about any US consumer goods store that are made in the USA – or even countries with comparable standards of living to the US.
What DL is doing now – distinct from every other network airline – is that DL is shrinking its Delta Connection operations and adding DL mainline jets. Just as WN dropped FL’s RJ based operation, DL recognizes that there are places where mainline makes more sense and they are doing more to bring jobs back to mainline DL than any other network carrier is doing.
DL’s addition of mainline jets includes the M90 which DL is configuring with 160 seats, 10 more than they currently fly – and which requires adding a 4th flight attendant.
In addition, IIRC, 100% of DL’s flights to/from the US are flown by US-based flight attendants while other carriers have foreign crew bases that operate flights to/from the US.
As for maintenance outsourcing, I am sure you are aware that DL Tech Ops INSOURCES a significant amount of work such that DL says they are the largest North American airline based MRO. In contrast, WN outsources a lot of maintenance but to my knowledge does little if any insourcing.
Finally, you might consider that DL employee salaries are now above average for the US airline industry as a whole… and DL employees received more profit sharing than their network airline peers. Even PMNW employees who are still governed by the pre-merger contracts did no worse than other network carrier peers.
So, yeah, DL outsources more of its total labor than WN – but it is shrinking that amount and the salary and benefits for DL employees is above average compared to other carriers….
Perhaps that is the reason why DL employees voted on multiple occasions not to outsource their labor relations….
And why DL and WN have both been able to demonstrate that what is good for the business overall usually is good for the employees… and sharing the benefits with employees is what helps develop loyalty to the company – whether there are middlemen involved in representation or not.
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You actually can compare DL and WN; there are perhaps more similarities between DL and WN than there are between DL and other network airlines with respect to domestic operations – and it is also why it is very likely that within a couple years, the majority of all US domestic passengers will fly DL or WN with every other carrier splitting the rest of the pie.
one more thing, IIRC, AS engaged in a significant outsourcing of their ramp operations not too many years ago... and in so doing took on their union. AS is one of the more respected airlines in the US and also one of the few that has been able to directly compete successfully against WN.
I'm not sure if it is necessary for a network carrier to have to outsource labor in order to successfully compete against WN - I don't really think so - but like WN, AS is a legacy airline that recognized it needed to get rid of alot of its legacy costs in order to compete against WN. WN simply does not have the same level of costs as traditional network airlines including AS who are much older - and thus have more senior people and more retirement related costs. AS is the 2nd largest airline on the west coast - after WN - and AS' west coast operations are more than twice the size of the largest nationwide network carrier - UA.
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We'll see financial statements for all airlines in a couple weeks but it wasn't too long ago that DL actually had a lower CASM (cost per available seat mile) than AS did...although if stagelength adjusted (since AS operates shorter haul flights than DL), DL would end up a couple percent higher than AS.
Still, AS is yet one more example that it is possible to effectively compete against WN but network airlines - even AS - have had to adapt their model to be able to compete against WN... but when they did, they have been able to compete quite effectively.