On 12/2/2002 8:28:16 AM PineyBob wrote:
Well just as I suspected CS-Pro all problem & NO solution! I have NEVER been on hold before, during or after my status (with your attitude US will sink) as a CP. Want to experience true reservations nightmare, try calling NWA at any time and you will either wait on hold for a low of 4 mins to a high of 10 or be totally dumped from the system and told to "call back later". Frankly I think Dave is benchmarking you against NW since he has knowledge of them. The reality is that US will sink to the level of NW, which I am OK with as long as you don't sink to their level of rudeness or unprofessionalism.
As for me throwing my CP status around. I EARNED that while spending 185-200 room nights PER YEAR away from family & friends as part of my job. I mentioned the status because I know that they are different from the regular lines, not to "throw my weight around". I would gently remind you that in the last 30 months I have spent about $40,000 with US Air so I think that qualifies me to comment on issues that directly effect me. In fact I would submit to you RumorS that it makes me uniquely qualified to respond.
It is attitudes like yours RumorS & CS-Pro that make Pax berate res agents. Other attitudes shown in this forum further convince me that sticking with US Air is a good move for me. I intend to ride them all the way down or right on through the revival.
Despite the fact my original post was non confrontational, certainly from a customer perspective, it is clear you have still decided to take off the boxing gloves, ...so here goes MR INSTIGATOR.
Enlighten us oh smart one, how long do you think it took TODAY DEC 2 to answer an average call with 150-250 calls on hold as indicated by my phone LCD pad all day? 4 minutes, 2 minutes? 10 min.? BZZz wrong answer, the wait I was told was close to 1/2 an hour and the frustration was indeed vented to me and was certainly beyond my control, so again I repeat you speak of things you have no concept of.Just because your red bat phone hasn't had to wait doesn't mean it ain't happening.
How dare you insult my expertise as a cust svc agent, may I reciprocate in kind and insult your status as a human being? You wouldn't like that would you? or maybe you like abuse? Or you engage in double or triple standards in your life. I don't. Not a hypocrite, not a liar. And not someone who throws his money and status/weight around either, anywhere I patronize. Perhaps you would like to gag on my 20 or 30 complimentary letters and reviews I have saved up over the past few years that I did not solicit nor have to bribe anyone to obtain. You say I still have a bad attitude and pi$$ poor service? Think again, with rodents like you who needs enemies?
And lastly, suggested improvements have been discussed ad nauseum by many on this board, there is no sense rehashing them, these ideas go no where. And again, in your tunnel vision world, you wouldn't understand.
You asked for a response of this nature, any misguided retort in similar tone will be considered by me as mindless drivel.