Miami Hub De-peaking Means Agent Layoffs

WingNaPrayer

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Aug 20, 2002
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AA has confirmed that the depeaking of the MIA hub will mean some agents will be moved to full time, and the rest (bulk of the part timers) will be laid off. Period.

This was just forwarded to me today.



Jan. 21, 2003
De-peaking MIA Airport
Facts and Statistics

Fewer dramatic peaks in flights in a day

· We currently have seven "complexes" or waves of times in which the number of arrivals and departures peak, sometimes at levels that surpass airport capacity, even on a good weather day. That means it can take a very long time to get from the gate to the runway and off the ground - even when all is well. Our largest complex today has 43 departures. On average, we have 26 departures per complex.

· May 1, we will go to 13 complexes that will span nearly the exact same time frame, meaning that the activity in a wave will not peak as today, but will be more continuos throughout the day.

Fewer resources required to operate same number of flights

· We can operate the same equivalent schedule with six fewer American aircraft.

· Restructuring will drive the headcount reduction at the airport. We do not have at this time definitive figures on those reductions however, we expect reductions to be offset by the increased number of departures.

Passengers benefit in several ways

· The restructured Miami hub will significantly enhance customer service, allowing American to offer passengers more flight choices, giving customers more time to make their flight connections, and spreading out the flow of international passengers in ways that will make it easier to clear customs and immigration processing.

· This change will also moderate the flow of passengers at ticket counters and security checkpoints and produces less strain on the Federal Inspection System.

· Since we will experience less congestion on the ground with this new schedule, our dependability levels, which have been steadily increasing, will continue to improve. Upon departure, aircraft will leave the gate and take off faster, and will get off the runway after landing and park at the gate sooner.

Questions and Answers

Why is American changing the way it operates the Miami hub?

This change will improve the efficiency of the hub. Additionally, we are creating a structure that allows for growth while improving the dependability of the hub. At the same time, the restructured Miami hub will significantly enhance customer service, allowing American to offer passengers more flight choices, giving customers more time to make their flight connections, and spreading out the flow of international passengers in ways that will make it easier to clear customs and immigration processing.


Will jobs be affected? How many?

Currently, American and American Eagle have more than 9,000 employees in Miami-Dade. We expect some reductions although we do not have at this time definitive figures on those reductions. However, we expect these reductions to be somewhat offset by the increase in the number of flights.

How many flights is American adding? To what destinations?

As previously announced, we will begin service to a new destination Guanacaste, Costa Rica Jan. 31. American plans to add flights in May and then again in July. However, we do not have at this time a definitive figure of the number of flights or the destinations.

With the restructuring of the hub will the number of gates AA needs be reduced? If so, how will the reduction of gates affect the current North Terminal Construction (NTD) program?

The new hub design will give American and American Eagle room to grow at Miami within the framework of the new terminal facility that is now under construction. Miami is one of the linchpins of our global network and this initiative will enable us to operate more flights in and out of the hub -- using fewer aircraft -- reduce costs, and relieve some of the pressure the hub has been under from the ongoing terminal construction project.

Isn't this just an example of American not living up to its commitment to Miami?

Not at all. Miami is the airline's principal gateway to Latin America. This initiative will enable us to operate more flights in and out of Miami -- using fewer aircraft -- reduce costs, and relieve some of the pressure that hub has been under from the ongoing terminal construction project. Currently, American operates 195 flights at MIA. This represents a growth of 6% from February 2003. This past December we had an all time high of 213 flights. Our growth is ongoing. As previously announced, on Jan. 31 we will begin service to Guanacaste, Costa Rica.

We have been changing the way we operate our connecting hubs at both DFW and O'Hare. This initiative has enabled us to reduce costs. De-peaking the MIA hub is part of our continuing effort to improve efficiency.

The de-peaking process has been extremely popular with our customers at Chicago and Dallas/Fort Worth, and we now look forward to bringing the same benefits to passengers using the Miami Gateway.
 
FibberMcGee said:
You seem to enjoy reporting agent layoffs...
I enjoy no such thing. But it should not go overlooked that this group at AA is continually crapped on when they do the bulk of the work, yet no one seems to care since they aren't part of one of your precious union groups. Agents are the lowest paid, but an airline simply would not fly without them.
 
WingNaPrayer said:
But it should not go overlooked that this group at AA is continually crapped on when they do the bulk of the work, yet no one seems to care since they aren't part of one of your precious union groups.
They've had ample opportunity to organize, there have been several representation elections over the past few years,and all the agents I know always say the same thing, that the senior mama's in Res always vote against going union.

What is sad is that now these same senior mama's in Res have probably retired and left their former coworkers twisting in the breeze.