New kiosk being installed at A-West

[tadjr]

I did get a note the other day when you do ONLINE CHECKIN at home now and come to the airport and use kiosk to check a bag it DOES NOT PRINT new boarding pass which is great. It got old explaining to passengers why they got duplicate boarding passes when they checked in at home.

Then that must mean that we have the old new kiosks because we still get duplicate boarding passes every time a web checkin scans and checks in. We've just come up with the excuse that it prints new boarding passes to show any new gate assignments. I know its not the reason, but its easier to explain than our IT people wont make it stop! :blink:

 

[john john]

Why yes they do, isnt that why we hired all the new POC people? 😛h34r:
Actually they do better than the old ones, still have quite a few bugs and thanks to the QIKFIX entry Shift F, almost every failure I get and have the time to report gets sent in. I dont care if its the same problem as yesterday, if it doesnt work, they hear about it. If I have to take the time to do what the kiosk is supposed to save me from having to do, then they hear about it. Either give me a kiosk that works, or give me a coworker that does and get rid of the kiosks. (In all fairness though, the kiosk rep I've been working with is very responsive and helpful. Not sure how much power they have to correct things, but I'll give them credit for at least responding to all my messages.)

What was there response to the miss connections being checked-in?

 

[SPAM]

This company has spent more money on failure than anything else. By going the cheap route I honestly believe they have spent more money and lost more money (with customers who have left). If they would have done the RIGHT thing and shelled out a few more dollars to do this the RIGHT way the first time they might be in a better place the are right now that is for sure.

So why is it that the folks who made all of these decisions (the leaders of IT) still have their jobs after such shoddy performance? Why was IT allowed to force all of the systems on the business side of the workforce, instead of allowing the business owners to dictate what they needed to thrive?

There doesn't seem to be a good answer, except that the "good old boy" network is still in place and they keep lining each other's pockets at our expense.

 

[N965VJ]

<SNIP> So why is it that the folks who made all of these decisions (the leaders of IT) still have their jobs after such shoddy performance?

We’ve been pondering that question of all kinds of people from Tempe for some time now.