I can attest to Mark's comments, as I was part of the ground delays on both Thursday and Friday evenings. In each case, the agents were on top of the situation, especially in PIT waiting for a couple of flights each delayed by more than 2 hours. At one point a couple of agents called catering, which brought over soda and cups and ice for the waiting passengers.....what a class act those folks are!!!!!!!
In RIC yesterday, the 3PM departure to La Garbage was still there well after 4PM. The quick thinking agent took a great number of us from the 4:40 and put us on this one......
And you wonder why so many have stayed loyal for so long?????????
THERE's your answer!!!!!
Best wishes to all for the NEW US Airways.
PS The new livery looks great but I would have thought that PSA would have gotten some new colors first, as they are a wholly owned subsidiary..then again, if memory serves, most of those RJs are too new to repaint....