PHL-LHR

[doom on you]

The seats that are currently on the A330's are the original seats that came with the airplane, the only exception is that they changed the seat covers to the blue fabric to match the blue leather in coach. Once we start taking deliveries of the "new" A330-200's they will have brand new "Envoy" seats, which I might add, are fantastic and totally different from the new 767 Envoy seats. Once the new A330's start appearing on the property the 300's will be retrofitted with the "new" Envoy seats along with a brand new more state of the art IFE system for passenger entertainment.

The canvas bags in the picture of the Envoy cabin are not the amenity kits that passengers recieve daily...those were for the inaugural flight to LHR which had gifts and trinkets inside of them.

On another note, it was extremely dissapointing once again that nobody from Tempe even bothered to show up for the Inaugural flight to Heathrow Saturday night! They were no Suits from Tempe anywhere to be found, all of the festivities were orchestrated by Inflight here in PHL and Customer Service. Passengers were treated to snacks in the boarding area provided by Cibo, they each recieved a double decker bus with the USAirways logo, Heathrow and date on it, and each passenger was treated to a glass of champagne onboard prior to take off....again all PHL station orchestrated! A big thanks should be given to Andrew Schiavello, PHL Inflight Int'l Base Manager for organizing the event. Steve Kingsley, Sherri Shamblin, DP and others were nowhere to be found! Once again showing that you cannot run this Airline from Tempe Arizona!

The flight left on time, everone worked as one. PHL did it RIGHT. It's a good thing that nobody from Tempe was there or we would be writing how messed up the flight was.

 

[bigbusboy]

On another note, it was extremely disappointing once again that nobody from Tempe even bothered to show up for the Inaugural flight to Heathrow Saturday night! They were no Suits from Tempe anywhere to be found, all of the festivities were orchestrated by Inflight here in PHL and Customer Service. Passengers were treated to snacks in the boarding area provided by Cibo, they each recieved a double decker bus with the USAirways logo, Heathrow and date on it, and each passenger was treated to a glass of champagne onboard prior to take off....again all PHL station orchestrated! A big thanks should be given to Andrew Schiavello, PHL Inflight Int'l Base Manager for organizing the event. Steve Kingsley, Sherri Shamblin, DP and others were nowhere to be found! Once again showing that you cannot run this Airline from Tempe Arizona!

This speaks volumes to the whole attitude this management has towards the entire operation. THEY JUST DO NOT CARE!!! Not one single Suit from Tempe or even PHL was there. Don't we have a new VP of East Coast Operations now? I think her last name is Boda and came from NW. Where was she? Actually no one here in PHL knows who she is. Better yet, who is she? This is her JOB!!!!

Another good example is the absence of anyone from Marketing who developed the new Envoy product. This is the launch week for this new product and there are problems. And that's to be expected. Not one single person from Marketing or who developed the new Envoy is here right now helping with the launch. I thought this was something that was new, exciting and critical to the future of our international operation. Don't they care enough to see all of their "hard work and planning" they have been telling us about come to fruition? Shouldn't they at least be here observing and troubleshooting? Come on Tempe! Show at least a little interest in what you do. Or at least fake it for the sake of your employees moral. Just two more examples why we easties are so frustrated with and disappointed in Tempe. And PLEASE, PLEASE don't accuse me of being another negative eastie. Go back and reread all of my posts. I'm rarely negative and never respond to all of the Tempe bashing done on this message board. Right now I'm extremely disappointed in Tempe. Their apathy is inexcusable.

 

[InternationalShannon]

Can we send them a Below and Not Even Close coupon for the upcoming drawing?

 

[N965VJ]

<SNIP> THEY JUST DO NOT CARE!!! Not one single Suit from Tempe or even PHL was there.

It’s probably just as well there were no “suitsâ€￾ from Tempe, seeing as how they conduct themselves.

 

[Sally4th]

Oh, but they did get involved! They issued the following press release:

<http://media.corporate-ir.net/media_files/irol/19/196799/images/US_LIN1.jpg>
US Airways has added a news release to its Investor Relations website.

Title: US Airways Relaunches Its Envoy Experience

Date: 4/2/2008 12:24:01 PM

For a complete listing of our news releases, please click here <http://www.usairways.com/awa/content/aboutus/investorrelations/pressreleases.aspx>


Airline Improves Trans-Atlantic Business Class Product; Enhanced in-Flight Service and New Meals
TEMPE, Ariz., Apr 02, 2008 (BUSINESS WIRE) -- US Airways (NYSE: LCC) has freshened up its Envoy (trans-Atlantic business class service) experience to meet the expectations of today's discerning travelers. Envoy is available on all nonstop flights between US Airways' international gateways -- Charlotte, N.C. and Philadelphia -- and all 20 European airports served by the carrier, including new service to London's Heathrow Airport which the airline introduced on March 29.

"We timed our re-launch of Envoy to coincide with the start of the peak European travel season", said Kevin Jackson, managing director, consumer and partnership marketing. "Last year, we surveyed Envoy customers to learn more about their expectations in trans-Atlantic business class. They told us that the top three areas of importance to them were more attentive in-flight service, followed by better-quality menus and greater choice. This season's Envoy enhancements are based directly on our customers' feedback and include nearly 19,000 hours of training for our Charlotte and Philadelphia-based crews."

In addition to the focus on more personalized service, improvements were also made to Envoy meals. The new menus include a choice of three entrees and one optional express meal, available at the customer's leisure. The dishes feature fresh, higher quality ingredients with an emphasis on healthier choices. Customers may also taste and select their favorite from a variety of highly rated fine wines.

On evening departures to Europe, customers can enjoy custom-made salads; fresh, local breads and delicious dinner entrees that include choice filets, fresh fish and chicken with light sauces. Options include rack of New Zealand lamb served with rosemary mint au jus, roasted herbed fingerling potatoes and brussels sprouts sprinkled with macadamia nuts and a decadent Saigon cinnamon chocolate cake.

On morning and early afternoon departures to the United States, US Airways will serve brunch, a popular American tradition, onboard. Beginning with their choice of mimosas or premium sparkling California wine, customers can experience an abundant selection of fresh fruit, innovative appetizers such as pan-fried crab cakes served with lime saffron creme fraiche, sweet and savory breakfast and lunch entrees, and a variety of desserts and cheeses. Entrees range from an egg roulade with asparagus to pan-seared salmon. Selections will change monthly for both eastbound and westbound flights to ensure plenty of variety for US Airways' premium customers.

Further enhancements to Envoy include new, fully adjustable near lie-flat seats on its Boeing 767 fleet. Each seat is located on either a window or aisle and features a drop-down inner armrest and 170-degree recline for greater personal space and comfort. Other highlights include personal touch screen entertainment devices, 110V AC in-seat power and generous stowage, including multiple literature pockets and personal water bottle holders.

The attention paid to Envoy service, menus, seats, and amenities is the latest in a series of product-driven enhancements to the airline's in-flight experience that have been made over the past six months. Last year, US Airways upgraded its In-flight Cafe program by launching new coach class meals for purchase that change every two months. In December 2007, US Airways introduced new, better-quality meals in First Class that are updated monthly.

US Airways is the fifth largest domestic airline employing more than 36,000 aviation professionals worldwide. US Airways, US Airways Shuttle and US Airways Express operate approximately 3,800 flights per day and serve more than 230 communities in the U.S., Canada, Europe, the Caribbean and Latin America. US Airways is a member of the Star Alliance network, which offers our customers 18,000 daily flights to 965 destinations in 162 countries worldwide. This press release and additional information on US Airways can be found at www.usairways.com. (LCCG) -Fly With US-

SOURCE: US Airways

US Airways, Tempe
Media Relations, 480-693-5729


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Boy, do those boys really know how to push the boat out!

Kudos to the Philadelphia crew for doing right by the flight.

 

[eolesen]

Uh, not quite. AA ADDED a new LHR flight to their long existing DFW-LHR route which was transferred from PHL. AA flew PHL-LHR for a year as I stated earlier. Check the history, DFW was Not a permitted LHR access point under Bermuda II.

I guess you're the expert. I did the legwork for the PHL-LHR launch, and spent 15 years at AA's HDQ....

AA didn't serve DFW-LHR, but they operated DFW-LGW since the week after Braniff imploded in 1982, running 2x per day pretty much year round going as far back as 1986 (that's the furthest back my OAG's go...). At no time was a frequency or route authority transferred from PHL or any other city to DFW.

Both of those routes moved over to LHR this week.

AA was denied BWI-LHR and PHL-LHR by DOT when they acquired TW's LHR operation in 1991, and US wound up with PHL-LGW, BWI-LGW, and CLT-LGW.

When PHL-LHR was awarded to AA in 1993, it was at US's expense as the price paid for BA's $300M investment in then US Air. AA discontinued it in April 1995 and used it along with two other slots acquired at LHR to increase service to/from BOS and JFK.

 

[Travelpro72]

It's been said a zillion times but US airways is THE most unprofessional airline out there. Not the employees but the management. The mere fact that not ONE manager from Tempe or even the local level (Boda) or whoever the hell SHE is was there speaks VOLUMES. Also nobody to be found from marketing who is responsible for the new Envoy product. What a bunch of @$$holes. It's actually typical and predictable. Nothing out of the ordinary if you really think about it. 🙄 Like going into LHR was no big deal? 🙄 They treated this first flight to LHR as would any new domestic destination. It's SAD and pathetic folks.

 

[WCT]

It's been said a zillion times but US airways is THE most unprofessional airline out there. Not the employees but the management. The mere fact that not ONE manager from Tempe or even the local level (Boda) or whoever the hell SHE is was there speaks VOLUMES. Also nobody to be found from marketing who is responsible for the new Envoy product. What a bunch of @$$holes. It's actually typical and predictable. Nothing out of the ordinary if you really think about it. 🙄 Like going into LHR was no big deal? 🙄 They treated this first flight to LHR as would any new domestic destination. It's SAD and pathetic folks.

They were to busy enjoying the 85 degree weather here in PHX!! 🙄

 

[Travelpro72]

Oh honey I'm sure. Probably across the street from HQ at that Cantina place. Looking around at everything and how we're run it shows....oh how it shows. Now if only "I" could enjoy some 85 degree weather. Grrrrrrr. 😉

 

[WCT]

Oh honey I'm sure. Probably across the street from HQ at that Cantina place. Looking around at everything and how we're run it shows....oh how it shows. Now if only "I" could enjoy some 85 degree weather. Grrrrrrr. 😉

Or next door chowing down on a Monti's steak, watching the planes overhead, and laughing out loud, cheering the Swoooooshhhhhhhhhhh!! Woopee! :huh:

 

[CLT CS AGENT]

This speaks volumes to the whole attitude this management has towards the entire operation. THEY JUST DO NOT CARE!!! Not one single Suit from Tempe or even PHL was there. Don't we have a new VP of East Coast Operations now? I think her last name is Boda and came from NW. Where was she? Actually no one here in PHL knows who she is. Better yet, who is she? This is her JOB!!!!

Another good example is the absence of anyone from Marketing who developed the new Envoy product. This is the launch week for this new product and there are problems. And that's to be expected. Not one single person from Marketing or who developed the new Envoy is here right now helping with the launch. I thought this was something that was new, exciting and critical to the future of our international operation. Don't they care enough to see all of their "hard work and planning" they have been telling us about come to fruition? Shouldn't they at least be here observing and troubleshooting? Come on Tempe! Show at least a little interest in what you do. Or at least fake it for the sake of your employees moral. Just two more examples why we easties are so frustrated with and disappointed in Tempe. And PLEASE, PLEASE don't accuse me of being another negative eastie. Go back and reread all of my posts. I'm rarely negative and never respond to all of the Tempe bashing done on this message board. Right now I'm extremely disappointed in Tempe. Their apathy is inexcusable.

You are spot on bigbusboy. My personal belief about the absense of US executives is they were affraid to be there if something went wrong. They are a usless pile of steamy cow dung. That aside, Kudos to the PHL staff and crew for a job well done.

 

[Dog Wonder]

Marketing was planning on being there.

Until they found out opening a new station involved some knowledge of the station (LHR is a city code?) and the inevitable requirement for a passport to go to the UK. (What London is in another country, I didn't need a passport to go to Oahu!).

You could say live and learn, if Marketing was capable of learning.

 

[BuffaloJoe]

Marketing was planning on being there.

Until they found out opening a new station involved some knowledge of the station (LHR is a city code?) and the inevitable requirement for a passport to go to the UK. (What London is in another country, I didn't need a passport to go to Oahu!).

You could say live and learn, if Marketing was capable of learning.

London is in Canada in Ontario. Or would they think New London, CT.?

 

[phllax]

I guess you're the expert. I did the legwork for the PHL-LHR launch, and spent 15 years at AA's HDQ....

AA was denied BWI-LHR and PHL-LHR by DOT when they acquired TW's LHR operation in 1991, and US wound up with PHL-LGW, BWI-LGW, and CLT-LGW.

When PHL-LHR was awarded to AA in 1993, it was at US's expense as the price paid for BA's $300M investment in then US Air. AA discontinued it in April 1995 and used it along with two other slots acquired at LHR to increase service to/from BOS and JFK.

CLT-LGW came from PI. I think they might have also held BWI-LGW authority prior to the merger.

I was under the impression that the AA PHL-LGW flight route authority was transferred to RDU-LHR.

 

[700UW]

US' LGW flights were TPA-CLT-LGW and BWI-LGW.