Res Strike?

[trvlngsusan]

I heard today that Res agents are to vote about a possible strike? WOW! What would the airline do? The flights are cancelled due to lack of crew availability and nobody cares. What will happen when the Holidays come around, the flight crew does their Holiday routine (no-show) and there's no one at Res to clean up the mess? Maybe finally the company will appreciate Res Agents and realize they are the core of the company, just as important as mechanics, flight attendants and pilots. If they are not there to sell the tickets, there will not be any passengers to transport. 😛

 

[EightySix]

The company thinks everything can be accomplished by web/kiosk/offshore call center. The threat of a strike isn't a threat at all it would be a great relief to the company to find a reason to mass fire all the res agents. Sure the customers would suffer but since when does the company care about them either?

 

[Schatzee]

The company thinks everything can be accomplished by web/kiosk/offshore call center.

With USAirways.COM??!!?? :bleh:

 

[USAirUnited]

Ballot Cast, I approved possible work action.

 

[totobird]

Everytime the company wasn't able to get what they wanted they threatened us with liquidation.
It's about time the unions took some action.

 

[ResRepGirl]

Everytime the company wasn't able to get what they wanted they threatened us with liquidation.
It's about time the unions took some action.

[post="196326"][/post]​

Vote how you want, but here’s how I see it:

If the res group strikes we will never come back on the property. Less then 20% of all passengers are booked through in-house reservations. If none of us came to work tomorrow, it wouldn't surprise me if they would flip a switch and the calls go to some big corporate agency like Amex or Carlson.

These companies have plenty of SABRE trained reps, they could easily access the US SABRE partition (remember when we used to access AA SABRE? “//AAâ€￾ is all it took) and could easily answer the phone "US Airways". Then the company could take their time getting an outsourcer ramped up. Bye Bye US res forever.

For the company, Res striking would be an annoyance at worse and the opportunity to outsource us 100% at best.

No job, No unemployment, 2 months before Christmas

Now the airports might be a bit of a different story....

 

[MCORORES]

This is not a vote to strike...read the letter that comes with your ballot. IMO it actually evens the playing field so to speak.

 

[livingontheedge]

I agree, it is a bargaining chip.....I do have a question tho, if CWA is on strike and then the company folds OR they fire all of CWA, then can we collect unemployment? If we can, then what do we have to lose? They are going to get rid of res anyway, and if Judge Mitchell abrogates the contract I'm sure it won't be even $9.00 an hour but probably just above minimum wage. Even at 9.00 per hour I would get more on unemployment............

 

[UseYourHead]

Smart thinking...something to consider.

Why don't we all do our jobs to the best of our ability, show on-time, give 100%, and don't steal (call in sick when your not sick).

That is how I operate and I feel good when I look at myself in the mirror each day.

BTW-When interviewing recently, sick-time usage, work history, and supervisor reference were all considered during the interview and background investigation.

Think about it....

Vote how you want, but here’s how I see it:

If the res group strikes we will never come back on the property. Less then 20% of all passengers are booked through in-house reservations. If none of us came to work tomorrow, it wouldn't surprise me if they would flip a switch and the calls go to some big corporate agency like Amex or Carlson.

These companies have plenty of SABRE trained reps, they could easily access the US SABRE partition (remember when we used to access AA SABRE? “//AAâ€￾ is all it took) and could easily answer the phone "US Airways". Then the company could take their time getting an outsourcer ramped up. Bye Bye US res forever.

For the company, Res striking would be an annoyance at worse and the opportunity to outsource us 100% at best.

No job, No unemployment, 2 months before Christmas

Now the airports might be a bit of a different story....

[post="196336"][/post]​

 

[MCORORES]

UYH...the majority of us in Res do that. I am one that prefers to make them miss me when I am gone. Always will be my attitude. Just need to get the playing field even once again. IMO the companies proposal will be the only one that the CWA will see. They will more than likely ask the judge to allow their proposal to take effect.

 

[Reservation Agent]

I think the possibility of a strike is pretty good, in that none of the previous proposals from the CWA were taken seriously...

I think the company is stalling until they file the 1113e filing on the 18th of Nov...

 

[CynicalResAgent]

Yes, someone else could take our phonecalls but.....

OMG, I could not imagine working for another carrier and having to know both our policies (vol changes, upgrades, mileage usage, award codes, standby, baggage allowances yadda yadda) and the policies of whomever they work for.

Now a call center in the US could take the calls but they would have a very long learning curve....remember every customer disservice or waiver of policy costs us money and we in res are held accountable to every waiver we give and better be able to back it up if asked why we waive something.

But please consider that the majority of Res is very loyal and dedicated to the company. Right now we feel as though we are not wanted and are suspicious of management in addition to lacking any confidence of their abilities to run the company. They (CCY) could turn this plane around and put us back on heading towards profitability. But, to do that, they would have to stop acting like we are a liability and treat us with respect. Those that can save the company will stay and work but only if we feel like we have something worth working for.

So yes they can probably contract it out, and maybe save a few bucks an hour in wages but they will loose some very dedicated and highly skilled res agents and in the interim they will loose millions a day while whomever replaces us learns the job.

That is of course if they contract it out to a US based firm. If they contract it out to an offshore firm, the company will not last 2 weeks....

 

[planeirish]

Ask someone who has called American Express or Dell about how they feel about the customer service from an off shore call center.

Do think that someone who has already spent their money and cannot get resolution to a problem, will be happy to give their credit card to another group where they cannot get problems resolved?

I think the employees should write their Senators and Congresspersons and ask that the next time an airline comes to them for a waiver or favor or corporate welfare that they should be asked if any of their jobs have been outsourced off shore. If they do have off shore support then they should be denied and advised to ask the country where they have their off shore support to help them.

 

[hopethingswillbeok]

I was advised that Dell stopped their offshore call centers, so I purchased a Dell after hearing they are one of the best computers. The sales person clearly spoke English could understand everything she said. After receiving my computer I have had to call Dell several times, from Customer Service to Tech support out of all the folks I have spoken to I could only understand one person and that was kinda hard. I am very upset that I have spent my good earned money and this is the kind of service I have recieved, I would never advise anyone to buy a Dell.