Saving The Airline, $100.00 at a Time

[Squonk]

:blink:

Flight 195 departed TPA this morning after a 3 hour maintenance delay. The "fix" took 5 minutes. Local maintenance personnel located the part at Jet Blue, who was happy to help us out. Word in the street was the part would have cost us about $100.00. We would have been credited for the borrowed part after we received the replacement from CLT. Imagine that, the CR "best" airline was willing to help out the CR "worst" airline.

This would have minimized the delay to under an hour. A decision was made in Tempe, to wait for our part to arrive from CLT rather than swap the parts out with Jet Blue.

Flight left 3 hours late and broke all connections. Those folks hoping to get leid in HA, are going to try to go to the Aloha state once again, in two days.

If anyone can add to this story, or correct any of the minor editorial errors, please feel free to chime in!!

UFR, but I am still...

 

[Res]

Maybe we should start giving out Tempes direct phone number to all of those passengers whos vacations were ruined, so they can reaccomodate them -- Once again no common sense -- there is no reason for this to have happened.

In the sand castle they have to realize we can only apologize soo much -- it's just not cutting it --- as employees we are beyond tired that we have to try and justify these things to our passengers -- We should not be placed in this position...when obviously there were options.

 

[Philjr]

:blink:

Flight 195 departed TPA this morning after a 3 hour maintenance delay. The "fix" took 5 minutes. Local maintenance personnel located the part at Jet Blue, who was happy to help us out. Word in the street was the part would have cost us about $100.00. We would have been credited for the borrowed part after we received the replacement from CLT. Imagine that, the CR "best" airline was willing to help out the CR "worst" airline.

This would have minimized the delay to under an hour. A decision was made in Tempe, to wait for our part to arrive from CLT rather than swap the parts out with Jet Blue.

Flight left 3 hours late and broke all connections. Those folks hoping to get leid in HA, are going to try to go to the Aloha state once again, in two days.

If anyone can add to this story, or correct any of the minor editorial errors, please feel free to chime in!!

UFR, but I am still...

So just give them the address for the D>O>T

 

[jimcfs]

So just give them the address for the D>O>T

Here's the link to DOT "problems" page.

 

[Art at ISP]

This is interesting, since a flight I was on back over the winter had a starter problem, and they taxied back to the JFK gate, got the part from Jet Blue, and off we went, after about a 2 hour delay--just for the part to be installed.

If this is true, however, it is a perfect example of penny wise and pound foolish.

The manager who made that decision should be held accountable.

 

[SS255]

This is interesting, since a flight I was on back over the winter had a starter problem, and they taxied back to the JFK gate, got the part from Jet Blue, and off we went, after about a 2 hour delay--just for the part to be installed.

If this is true, however, it is a perfect example of penny wise and pound foolish.

The manager who made that decision should be held accountable.

Ah, but Art....That was before the Consumer Reports article. 😀

 

[ussnark]

This is interesting, since a flight I was on back over the winter had a starter problem, and they taxied back to the JFK gate, got the part from Jet Blue, and off we went, after about a 2 hour delay--just for the part to be installed.

If this is true, however, it is a perfect example of penny wise and pound foolish.

The manager who made that decision should be held accountable.

I watched a starter change on a United Shuttle 737, less than 20 minutes from into gate to re-push, including engine run. Even the pilots were surprised.

 

[allstrike]

I watched a starter change on a United Shuttle 737, less than 20 minutes from into gate to re-push, including engine run. Even the pilots were surprised.

Thats called advance notice of a problem.Nothing for Mech's that are given what they need to work with.

 

[Hot Nuts]

:blink:

Flight 195 departed TPA this morning after a 3 hour maintenance delay. The "fix" took 5 minutes.

USA flight 195 does not exist? I can find a 195 from CLT to MCO that operated 200+ days ago????

 

[sfb]

USA flight 195 does not exist? I can find a 195 from CLT to MCO that operated 200+ days ago????

That's because it's actually AWE 195. Two certificates, two airlines.

 

[Dog Wonder]

USA flight 195 does not exist? I can find a 195 from CLT to MCO that operated 200+ days ago????

Nice try.

 

[as the prop turns]

:blink:

Flight 195 departed TPA this morning after a 3 hour maintenance delay. The "fix" took 5 minutes. Local maintenance personnel located the part at Jet Blue, who was happy to help us out. Word in the street was the part would have cost us about $100.00. We would have been credited for the borrowed part after we received the replacement from CLT. Imagine that, the CR "best" airline was willing to help out the CR "worst" airline.

This would have minimized the delay to under an hour. A decision was made in Tempe, to wait for our part to arrive from CLT rather than swap the parts out with Jet Blue.

Flight left 3 hours late and broke all connections. Those folks hoping to get leid in HA, are going to try to go to the Aloha state once again, in two days.

If anyone can add to this story, or correct any of the minor editorial errors, please feel free to chime in!!

UFR, but I am still...

This stuff happens all the time. PHL isn't fully stocked with parts; the number 1 money maker in the system. They cancel flight because of no parts or not being allowed by Tempe to borrow the part. What do you expect?

 

[soc-hpjester]

Actually the part numbers rarely match between east airbuses and hp's.

 

[Squonk]

Actually the part numbers rarely match between east airbuses and hp's.

Jet Blue had a part that matched. Tempe declined the offer and opted to wait for the part from CLT, hence a 3 hour delay. Blatent ineptitude and a large loss of revenue and goodwill.

but we are still...

 

[nycbusdriver]

Actually the part numbers rarely match between east airbuses and hp's.

And this is germane to the incident how?