ANY COMMENTS>
How Interesting... The heat is starting at United
While San Francisco Flight Attendant Kevin McEvoy, who is also purser qualified, was participating in a briefing prior to an international flight, Senior Vice President of Airport Operations Scott Dolan and SFO Domicile Manager Peter Haralabopoulos stepped into the briefing room to address the crew. Mr. Dolan explained that management is “aware of customer dissatisfaction†and proceeded to talk about management’s plans to improve the customer experience. Kevin McEvoy spoke up stating, “All of these things are well and fine, but they won’t mean anything if you can’t engage the employees.†He explained that management could easily do this by responding to the advocacy of the employees on issues such as Reciprocal Cabin Seat Agreements. And, he continued by stating that nothing will change unless management follows through on its promise to ensure employees share in the success of the airline. The conversation naturally turned to the poor performance of the airline coupled with excessive executive compensation. At this point, Mr. Dolan stated that the performance of our airline has nothing to do with executive compensation, but rather with the fact that United doesn’t have any North/South feed. Kevin straightened up and stated in a very calm yet strong voice, “Mr. Dolan, you don’t get to talk to me about North/South feed. This management made the decision to close Miami and pull out of that market. United left Miami and turned it over to our competition. And that’s just one example. How do you expect to have service if you won’t compete?â€
Was Miami a mistake closing??? I think so.....
How Interesting... The heat is starting at United
While San Francisco Flight Attendant Kevin McEvoy, who is also purser qualified, was participating in a briefing prior to an international flight, Senior Vice President of Airport Operations Scott Dolan and SFO Domicile Manager Peter Haralabopoulos stepped into the briefing room to address the crew. Mr. Dolan explained that management is “aware of customer dissatisfaction†and proceeded to talk about management’s plans to improve the customer experience. Kevin McEvoy spoke up stating, “All of these things are well and fine, but they won’t mean anything if you can’t engage the employees.†He explained that management could easily do this by responding to the advocacy of the employees on issues such as Reciprocal Cabin Seat Agreements. And, he continued by stating that nothing will change unless management follows through on its promise to ensure employees share in the success of the airline. The conversation naturally turned to the poor performance of the airline coupled with excessive executive compensation. At this point, Mr. Dolan stated that the performance of our airline has nothing to do with executive compensation, but rather with the fact that United doesn’t have any North/South feed. Kevin straightened up and stated in a very calm yet strong voice, “Mr. Dolan, you don’t get to talk to me about North/South feed. This management made the decision to close Miami and pull out of that market. United left Miami and turned it over to our competition. And that’s just one example. How do you expect to have service if you won’t compete?â€
Was Miami a mistake closing??? I think so.....
