SHARES/QIK etc

[allstrike]

Just surfing and found this info,check this out and the link,it helps the layman understand the problem some.

A few airlines, including jetBlue and Southwest in the USA, have built their own hosting systems, with limited connections to the CRS's so that travel agencies can make reservations through their CRS's. Continental, US Airways, and some other airlines in the USA and abroad (notably including Virgin Atlantic) use the SHARES system run by EDS. SHARES doesn't have travel agency subscribers, only airline users, and isn't considered a CRS or regulated as one. But in many other respects SHARES resembles a CRS, and it has interfaces to all four major CRS's.

All of the big four CRS's, and EDS's SHARES hosting system, were built on IBM's IBM Transaction Processing Facility (TFP) platform. Ongoing eforts to migrate them off TFP and mainframe platforms have proven extremely difficult, slow, and expensive.

http://www.hasbrouck.org/articles/PNR.html

 

[Dont call me Shirley]

As has been noted a number of times on this and other boards, the problem is not so much SHARES, but the QIK GUI "gooey" overlay of native SHARES. CO's version of native SHARES works pretty well.


The article linked the OP is well worth a read, here is something to note: United is hosted in Galileo (Apollo) but has announced it will be migrating (probably over several years, with no expected completion date for the migration yet announced) to Amadeus for compatibility with Lufthansa and other Star Alliance members hosted in Amadeus.

It has been reported that US has decided not to us Amadeus; if UA goes that system, how long can US be expected to hold out? (I know, probably a stupid question...but maybe there is hope for getting rid of SLO QIK.

 

[as the prop turns]

We need Sabre back, like yesterday. This piece of sh!t we are on right now is quickly killing us.

 

[OldGuyinPA]

Tried to pull up availability from BWI to LAX thru PHX. Page 1 was all TZ (ATA)..Page 2 was TZ and WN (SWA)..Page 3 same old bull####...finally on Page 4 US...listed on line 3/4 ...lines 1/2 ...WN

Are we not trying to sell our own airline......Unbelievable..

Dougweiser and Scotch need to vacate the property...This ship is sinking fast.

Ctrl A...F1..F2...F2...F2...F2....What's the point ??????????????

 

[REACC1]

Tried to pull up availability from BWI to LAX thru PHX.
Are we not trying to sell our own airline......Unbelievable..

Dougweiser and Scotch need to vacate the property...This ship is sinking fast.

Ctrl A...F1..F2...F2...F2...F2....What's the point ??????????????

I'm good with all that. If that is what they want to show for availability, then that is what they will get. OA is the way to go? Ok, I am just a stupid as the res system that they provide.
You know, the definition of a moron is 'doing the same thing over and over again and expecting a different result.'
This system requires this. Sometimes it works, and sometimes it doesn't.
Maybe this is why they don't care for experienced help.
The new people haven't experienced any thing other than this extremely screwed up system.
The 'elders' have seen it much, much better, and are extremely frustrated with this POS way of doing things.
Hey, I guess it is the new standard. Buyer beware.

Hey just getting in tune.

 

[philly rocks]

We all know shares is crap, the customers know it is crap, management knows it is crap.

So what do you expect from a crappy airline, more crap. If they are stupid enough to keep this system it is their problem now because frankly we are all "crapped out"!


Do your crappy job , put in your time and go home and forget about it!

 

[tadjr]

Seems pretty pathetic that if I want MY computer system to search for X seats on MY airline I have to tell it to search on US ONLY otherwise it brings up all kinds of weird stuff. It should be US/US* flights and when ALL US flights are done, bring up the others. Also some of the routings that have been "programmed" into the computer are just outrageous to even consider.
I heard an agent the other day that had a problem with rerouting (mechanical) and called to get help. Help desk rerouted them TPA-PHX-LAX (overnight) LAX-somewhere in the Orient-Bombay-little city in India. Finally an agent who knew some international got them when the original agent freaked out trying to reissue and got them TPA-PHL-FRA-little city in India nonstop. If we had a decent international availability program this wouldnt be a problem. We fly with our STAR partners AROUND THE WORLD now guys!

 

[ChrisUS]

With sabre, you could specify and airline and a routing if you wanted. When US flights were full or delayed, you pull avail say on NW only and if you wanted, even specify MSP as the connecting point and it showed avail on NW via MSP. Shares CANT do that? There must or sure should be a way. Dont they know how unproductive and keystroke intensive this system is? Come on guys. have the chonones to admit you screwed up and get a decent system. QIK was ok when Am West was a tiny carrier.

 

[hp-csr-phx]

With sabre, you could specify and airline and a routing if you wanted. When US flights were full or delayed, you pull avail say on NW only and if you wanted, even specify MSP as the connecting point and it showed avail on NW via MSP. Shares CANT do that? There must or sure should be a way. Dont they know how unproductive and keystroke intensive this system is? Come on guys. have the chonones to admit you screwed up and get a decent system. QIK was ok when Am West was a tiny carrier.

Qik can do that, Just fill in the blanks on the Ctrl A, F1 avail popup. You can enter an airline, conx city even minimum conx time. You can also use Ctrl A, F10 to pull up the schedule without listing all of the fare classes. This will list all airlines in order of departure. Thats if someone has loaded the schedule into qik. Maybe they could just let us access Orbitz?

 

[SegmentKing]

Or make it even easier for everyone again

1phlden1msp-nw

 

[PBI2FLL]

Come on guys. have the chonones to admit you screwed up and get a decent system. QIK was ok when Am West was a tiny carrier.

They HAVE. But we're staying w/Qik/Shares. 😉

 

[john john]

Qik can do that, Just fill in the blanks on the Ctrl A, F1 avail popup. You can enter an airline, conx city even minimum conx time. You can also use Ctrl A, F10 to pull up the schedule without listing all of the fare classes. This will list all airlines in order of departure. Thats if someone has loaded the schedule into qik. Maybe they could just let us access Orbitz?

And this is what is wrong, we are dealing with HP people who think the system works…

 

[philly rocks]

The laughs on them !

 

[PHX-F/A]

With sabre, you could specify and airline and a routing if you wanted. When US flights were full or delayed, you pull avail say on NW only and if you wanted, even specify MSP as the connecting point and it showed avail on NW via MSP. Shares CANT do that? There must or sure should be a way. Dont they know how unproductive and keystroke intensive this system is? Come on guys. have the chonones to admit you screwed up and get a decent system. QIK was ok when Am West was a tiny carrier.

If you can put QIK in native mode, I think you can. The problem is you need a SUP sine to do that. I think the native command to force a connection in say MSP was

a CLT PHX MSP the responce either shows NW right away, or says "NO SVC" then you type
A*OA

 

[tadjr]

I saw the latest "Res Migration" issue today. HAHAHAHAH!
Its down to about 3 pages. 1 was "helpful hints" with about 4 suggestions on how to do things or "did you know?" that should have been out there before, 1 page of contacts and 1 page of "you can find more info here..." with a pix of about 8 different types of memos.
What happened to the QIKFIX info and what still isnt working and what is being worked on? Wheres the list of specifics? Tired of printing the same problems over and over because THEY ARENT BEING FIXED and if you have to print them out each month it shows THEY STILL ARENT BEING FIXED? What a joke. Quit wasting the paper to print the Res Migration info if you arent going to print anything worthwhile to begin with. :down: :down:

Also it would be nice to have the Shift B QIKFIX updated. It hasnt been done since June 8th. Hey Dougie, how about authorizing some of that $260+ million for some IT overtime. They could use it big time! 🙄