While I do agree that the time involved made the transactions faster, many of you are not looking at all the issues involved. Maybe you don't understand or just don't want to understand. Easier to just say "management or bean counters" are involved so it is bad.
I tried to give you some insight to some of the software issues involved and you say "EDS" wasn't involved or just ignore what I said all together??
Do you understand just how EDS was working? They take weeks and even months just to give a quote of an outrageous amount of money they want to charge US for anything, and then charge US ridiculous amounts of money just for that quote. My opinion is that they are a large amount of the reason that US was in the financial situation they were in, and working with crap equipment.
Yea, HP may do a lot of things in house, but it does save money and it does keep us all in a JOB! (and that is just not the IT dept. I am talking about)
This transition will take some time to complete. I am sure that eventually they will replace the readers, in fact I know they will. It makes sense. But to do it the correct way and the most cost efficient way is the key. What are the options available? What software is needed? How will they connect and push the information??
These are all things that have to be researched and take time. In the mean time yes, the front line people will have to do things a little different.
I am one who is out with the front line people every week. I know what you go through; I see the issues you have. I do try and make thinks as easy as possible for the agents but things are changing daily. Most of you just want to complain when anything changes. But realize we are all going through daily changes. I would like to have any of you do my job with all the new hoops we have to go through to make things work. This merger is affecting every single one of us in every single dept. We are ALL being stretched to the limit. We ALL have to work together and quit complaining that it is hardest on us. It is hard on all of us.
Geek