😱 As a former Us Res agt who took the EO, I am very surprised at this topic. I guess USWest wasn't paying attention for the last couple of years. No disrespect intended but we've been down this very long and tumultuous road for years now. So much so, that over half of us in INT got out and gave up our hard earned seniority to get away from the turmoil our working lives had become.
The bottom line is as long as the flying public is willing to use the internet or wait on hold for an eternity, and be given incorrect or incomplete information, the CEO's will continue to devalue our services. If customer service is not a requirement, then why pay for it?
I hate the negativity of my post, but I feel its the sad truth.
I wish everyone the best and I honestly hope Doug Parker will be the CEO that US East has been praying for.
The bottom line is as long as the flying public is willing to use the internet or wait on hold for an eternity, and be given incorrect or incomplete information, the CEO's will continue to devalue our services. If customer service is not a requirement, then why pay for it?
I hate the negativity of my post, but I feel its the sad truth.
I wish everyone the best and I honestly hope Doug Parker will be the CEO that US East has been praying for.