DTW is one of the older call centers (in terms of tenure, not necessarily how long they've been in the current facility), and does a lot of the specialty work from what I recall including Mileage Plus support. HNL has been around for probably 50 years, and is a holdover from the days where work had to follow the sun and long-distance telco was still expensive.
Why do you say the language is lacking without providing the examples, john john?
I just read thru their contract, and didn't see anything glaring.
https://www.iam141.org/docs/2013-2016%20PASSENGER%20SERVICE%20EMPLOYEES.pdf
Sure, as Glenn said, they have to buy their own computer. They also get a reimbursement of $75 per month presumably to cover their home office expenses. I have no idea what DSL or cable broadband costs in Hawaii or Michigan, but I'd think that $900 a year should just about cover it, especially when those are items I'd have at home regardless.
The current top-out for a RSSR is $23.45 and a RRA is $20.70 -- those rates look to be 80% for remote employees, but they still keep all the same shift and higher capacity premiums from what I can see.
Maybe 20% seems like a huge cut in pay, but when you factor in the cost of driving, having to maintain a work-appropriate wardrobe, and your commuting time, it all starts to add up. Heck, just the commuting time is enough of an offset for me --- the time spent driving, punching-in/out, and walking to/from your car probably easily adds up to an hour of unpaid time. Even more if you use public transportation.
I know... the CWA says work from home is bad... but frankly, I don't put a lot of faith into what the CWA has to say in general. Obviously, the IAM didn't find it to be as much of a threat and found a way to work with management to find a decent solution.
