Mach85ER said:
It is irrresponsible to gloss over the incompetence and failure to perform contractually which embarrassed this company national scale. The fact that Arpey rushed to meet the USPS says it's more of an issue of AA's incompetence than our unilaterally breaching a contract because we don't like the P&L numbers.
[post="249575"][/post]
M85ER, it's equally irresponsible to sit in the cockpit and make wild accusations in a public forum without knowing all the facts...
AA didn't breach the contract -- we didn't meet the performance standards. A technicality, perhaps, but it's not like we simply refused to take what was sent our way. THAT would be a breach of contract....
Nobody is glossing over the issue, but understand that it would be fiscally irresponsible -NOT- to look at the P&L implications.
Let's change gears a bit.... Imagine we have an AD come out on the A300. We'd be fiscally irresponsible not to do the analysis as to whether or not to do the repairs or ground the fleet. It would be fiscally irresponsible to just do the repairs at any cost.
BTW, that's exactly what happened with the F100 fleet -- there was a time driven AD concerning the engines, and the cost of performing the AD was big enough that we elected to sell the owned aircraft, ride out the leases on a few leased aircraft that we couldn't return early, and let the new buyers or the lessors perform the AD at their expense.
Back to the USPS....
There were at least seven points of failure that AA was responsible for. Three of those points are pure compliance with procedures, i.e. failing to scan the mail when it was tendered, when it was transferred (if connecting), and when it was delivered to the USPS ramp. Another huge failure point is flights not operating on schedule, be it due to weather, ATC, or company flow control. And yes, some of it was probably due to sick calls or deliberate understaffing.
The other points of failure are with how the USPS is measuring the performance, and the fact that they don't communicate how much mail to expect, if any.
Fixing any one of those problems will cost money. We either add more heads to fix staffing issues, hire more supervision to ensure compliance with scanning, or build more time into the schedule to recover when things go bad. None of those fixes are a sure thing, but it's worth looking at it from all sides, which is what folks in my area are obligated to do on an ongoing basis.
TFC, not sure why that would be sending to anyone except FSC's, aside from the fact that as Mach85ER said it is a high profile issue with a fair number of jobs tied to it. Over-communicating beats not communicating at all...