We're the federal Government

[wnbubbleboy]

DALLAS — From behind red-framed glasses, Colleen Barrett rolled her eyes at the idea that Congress would tell her how to treat passengers.

"I don't want the government telling me how to handle customer service," said Barrett, president of Southwest Airlines, the biggest low-fare carrier. "I want to make those decisions on an individual basis."



http://www.chron.com/disp/story.mpl/busine...fy/4692581.html