Www.untied.com A Top Corporate Hate Site

[whlinder]

http://www.forbes.com/2005/03/07/cx_cw_0308hate.html

NEW YORK - Sometimes it seems that shoddy products and atrocious customer service go together like peanut butter and chocolate.

But while your average disgruntled consumer simply vents their bile by bellowing at a bewildered service rep, a few go farther. Much farther. These perennially peeved people build--and obsessively maintain--sites devoted exclusively to complaining about their least favorite corporations.

To honor these quixotic champions, we spent hours trawling the Web looking for the very best corporate hate sites. After checking out more than 100 sites with names like dontflycontinentalairlines.com and fordlemon.com, we rated the best of them on a scale from one to five in six different categories: ease of use, frequency of updates, number of posts, hostility level (angrier is better), relevance, and entertainment value (Hey! Angry and funny!).

http://www.forbes.com/2005/03/07/cx_cw_0308hate_9.html

UAL (parent of United Airlines)
Untied.com
Lauched: April 1997
By: Jeremy Cooperstock


Why did you create the site?
"It was not the poor treatment received from United but, rather, the subsequent disregard for a serious, polite complaint, which led to the creation of the Web pages."
What would UAL need to do to get you to take down the site?
"Replace their current staff. I'd need to see a shakedown from the top."
Company Says:
"Our customers have a right to their opinions. We give customers an opportunity to come to us directly. The best way to get complaints resolved is to work with United directly."

Typical Post:
"I was charged $100 because I was at the airport forty-five minutes early. But the airline won't let me get on the plane because I was late."

"When I arrived in Hong Kong, my baggage was still in the U.S. Baggage received 24 hours later. I have to buy everything I need when I got off the plane."

"While on the plane, I pressed the "service button." A flight attendant told me that button is for emergencies only. When I asked him for a cup of water, he's busy."

"The food is really bad."

"The plane was delayed for three hours at the Calgary airport."

Untied.com is always a source of humor for me, and the quotes in this article illustrate why. :down: to Forbes for not having anything better to do...