Delta is ambitiously promising it will respond to all tweets from customers within an hour

[topDawg]

Happy T-day to you too!

It's no secret that the company monitors a lot of sites (hi guys!). It is what it is.

As far as going after a specific employee due to a tweet? I would certainly hope not, but anything is possible, I 'spose...

That said, I really think this initiative is far more focused on fast/effective customer service resolution that anything else, and that is something I really support.

A single tweet? probably not. unless you want to tweet things like very very very negative against the company. 
 
for the most part they let you speak your mind as long as 1) it isn't a lie 2) it isn't insider info 3) isn't over the top 
 
I haven't heard of an employee getting fired for it. At most a "hey chill don't be stupid" from a lead or foreman.