More Computer System Glithes

[singh4us]

:unsure:

Has anyone noticed that customers are refunded twice: one refund from US and then a second refund from HP for the same transaction a week later? Bank card was credited twice for same refund! How can this be fixed? Is Revenue Accounting aware of this error?

 

[tadjr]

Are these 037 or 401 tickets? We cant get the 401 to refund at all in 037 so we are either doing them in the computer or doing a paper refund and sending them in depending on the situation. (The QIK refund needs a place for remarks though, especially if its a Sabre reservation). These are the ones we usually document in Sabre and print the reservation and attach to a paper refund request.
Other than this, I havent heard or seen anything, but I havent had anyone come back and complain about getting a double refund either!

 

[SegmentKing]

If its a PURE USAIRWAYS flight in Sabre, the VCR will automatically reflect "RFND" in the coupon status field. If someone in Sabre is refunding an HP ticket, there could be lag between Sabre, the IET (Interline E-ticket Hub), and EDS/shares whereas the Coupon status on the HP side didn't get updated.

This is a one in a million occurance.

Also in Sabre, you can add comments to an E-Ticket.

commands is 5VCR-free flow text