That particular trainer is the weakest link at that training center, his knowlege is not on par with his peers and his teaching skills leave a whole lot to be desired.
Well how very sad, then, that he is still a trainer! I do not appreciate trainers whining about SERVING PASSENGERS, something they were hired to TEACH. This trainer thinks that flight attendants are upset about going back to free bevvies? Typical, out of touch attitude that flourishes here at USAir.... Actually, Tom, we are quite happy providing passengers a drink, and not being spit on, harrassed, and treated like dog feces because we were the "only airline" that charged. So while you may be a bit put off by the extra horrific WORKLOAD (read: LAZY, you have to actually get off of your jumpseat and have contact with the pax), Tom, the majority of us are happier. I do see the benefits of charging for drinks in Y, and I actually supported it from a revenue standpoint. Unfortunately, airlines did not match, and that is that, for now. I still maintain that "Tom the trainer" does not speak for the majority of us, and his embarrassing, barely literate rant after Mikes question about adequate crew rest facilities reflects badly on the entire training department in Charlotte.
Throw him back on the line full time.