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BoeingBoy

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diogenes said:
How do the sick calls compare the the historical rate?

More? Less? About the same?

When a credible source puts that out, THEN we can pass judgement.

The company would LOVE to blame employees, to cover up their incompetence.

The unions would LOVE to blame management, to protect their interests.

Some facts, please?
[post="231557"][/post]​

Thanks, diogenes.....

It's interesting that none of your simple questions have been answered. At the first hint of problems, the usual suspects from both sides come out fast and furious placing blame and calling for heads to roll - lack of any facts not withstanding.

Jim
 
Piney,

Agreed, the "raw" number means nothing, whereas the % is more telling. But that's only part of the story.

Of the percentage listed as "sick" in CATCrew or CATMenu, what % actually called in sick vs those that are out on longer term medical conditions?

Of the percentage that actually called in "sick", what % was in actuality not sick?

How does this stack up with a normal Friday/Saturday?

More importantly, how does this stack up with historical Christmas Eve day/Christmas day averages?

What was the staffing for various groups at various airports scheduled to be and how does it compare to last year? (There have been a few posts in all this blame tossing by one poster discussing TPA CSA staffing being very low, but it has been ignored)

After the fiasco building on Thursday, reaching a peak on Friday (apparently - I'm on vacation so going by the media and reports here), and continuing thru Saturday, why were company spokespeople quoted as saying that employee abstances weren't the cause till the DOT announced that they were looking into the problem? (Even Zeus was on here a little after noon Saturday saying that no company statements blamed the employees)

In closing, I'll give you my perspective....

This airline has gotten to the point that it can't withstand any little bump in the road. Short staffing, disgruntled employees, lack of any meaningful management presence except 8-5 (or thereabouts) weekdays (holidays excepted), lots of CYA in middle management. These are but a few of the reasons.

The weather Thursday was enough to disrupt the operation - crews out of time, in the wrong place, late arrivals and the required crew rest messing up Friday's operation. Throw in RJ's that can't carry a full passenger load if the weather's bad, much less bags, and the effects start snowballing.

Add an almost myoptic focus on reducing costs no matter what the effect - how many F/A's, CSA's, rampers, etc have been recalled/hired to replace attrition - and the airline has less and less ability to absorb disruptions. Throw in some of the heavest travel days in the year and the result is chaos (and I don't mean the F/A kind).

Jim
 
Jim for CEO.

PHL I believe is 80 Rampers short, DCA is short on Rampers.

And I know systemwide Utility is short 70.

With no replacements in sight.

I know in CLT the Utility overtime is rampant as the company is not replacing the shortages.

I was at the airport Thursday and the late arrivals and missing crews because of that was tremendous.

I still have not recieved an answer for this:

Why do not crews not stay with the A/C for the whole day?

That would cause less delays and disruptions.
 
It is not a job action, if it was a job action it would have been done at all cities and all crew bases.

The ramp came to work in all other cities, the CSA in PHL came to work, the mechanics, stock clerk and utility in PHL came to work, hmm, same union as the ramp, but there was alleged sickout, if it was a job action the mechanics, utility and stock clerks would have participated too.

PHL's ramp workforce is a very radical bunch who would rather shut the company down then give back concessions for the third time in two years. Don't blame everyone for an isolated incident of one work group in one city.
 
My humblest apologies Bob.

Did not see the word.

I will go edit the post.
 
700UW ...... excellent observation regarding the crews staying with the same aircraft all day. That certainly makes common sense and I have in fact question and researched this but the response I got was the comouter system was not set up to do it that way which was probably a "blow off" answer. I suggested to change the bid system so it would keep crews and aircraft together and elimate probelm of not having part of the crew, etc but coordinater in crew scheduling could not give me an answer. No one wants to own the problem and do what makes common sense because this is the way we have always done it!!! It seems if it makes sense those in the key decision making position go in the opposite direction because we seen to never learn anything from our mistakes but in order to do that you would have to have management that is involved and can ACTUALLy RELATE to those porblems and then have an answer to correct the problems. We absoultely have no of that and that is why we make no progress in addressing and correcting problems. Everyone in management calls for accountability until the finger is pointed at them and then they do nothing except to try and find someone else to blame. They just need to clean house and get some reponsible and hands on management that can interact with employees to pull this airline together and lets get on the the things at hand!!!!!!!! Happy New Year and lets hope there is some hope for 2005!!!!!!!!
 
700UW said:
I still have not recieved an answer for this:

Why do not crews not stay with the A/C for the whole day?

That would cause less delays and disruptions.
[post="231797"][/post]​

Great question! We've been asking it for years. With the bulk of our trips being "hard time", they have to be running out of reasons for all the airplane swaps. Glass was asked why crews sat around the hubs on "productivity breaks" once and his responce was that it didn't cost the company any money. Since they don't suffer trip rig penalties anymore, they must look at us as "mini reserves" that can be used last minute.

A320 Driver
 
700UW said:
Jim for CEO.
[post="231797"][/post]​

Thanks for the vote, but you'll notice that I started this thread with a quote from diogenes. Now if he wants the CEO job, he has my vote.....

Now for some observations on comments that several have made in the course of this thread - keeping the plane and crew together.

It's amazing how many benefits flow from simply flying the airplanes more. Obviously, lower unit cost is a prime benefit, but it is far from the only one.

All the crews (well, not the international) are well aware of the of the 7+ hour (block time) days mixed in with the 1-1/2 to 3 hr (block) days. That is driven largely by aircraft utilization - when we're only flying an airplane 8-9 hours a day on average, you can't have two crews each get 5+ hours of block time on that airplane. And with the amount of relatively short-haul flying we do, it's hard to get the 7+ hours out of a crew without an aircraft change. Throw in the computer program that builds the trip pairings that only cares about whether (or how much) penalty time results, and you've got our schedules.

Of course, aircraft utilization is driven by hub schedules. The only ways to increase utilization are to depeak the hubs or bypass the hubs.

Obviously, bypassing the hubs only works where there is enough traffic to make money flying point to point - large O&D markets to popular destinations. Not hard to identify and implement, but the more you do point to point, the less feed you have at your hubs to support flights to those "not quite as popular" destinations where your hub doesn't generate enough traffic to justify the flights (but yield may be higher because every LCC isn't serving that market). So it becomes a balancing act - depeak to the extent possible and bypass where it makes sense. I can't wait to see how much depeaking we actually do (anybody have the schedule for departures from PHL for Feb?)

Another idea (not mine, but another airline's) that I've mentioned once before is called delinking - reducing to the minimum possible the cases where an airplane leaves one hub for a spoke city but returns to another hub (PHL-FLL-CLT for example). By minimizing this you minimize the impact that disruptions at one hub have on the system. Obviously you can't delink 100% - you'll still have service between the hubs. But using CLT & PHL, 2 airplanes just going back and forth between them could provide flights between these hubs every couple of hours and only those flights would affect both hubs when one hub was being disrupted.

Now, a comment about "head count". A few posters have beat this drum to death. The theory seems to be that being competitive means getting our ratio of personnel to aircraft down to or near that of some of the LCC's. Unfortunately, this is fiction but CCY seems to have bought in to the argument (and maybe a few posters are just echoing what CCY says). If we are to be a largely hub/spoke airline, we cannot operate with anything approaching the head count of some of the LCC's because a hub/spoke operation requires more people to operate than a point to point operation, period. Throw in a mixed fleet, older and more senior workforce, and the discrepancy grows. CCY's answer is to keep reducing the staffing by not (or minimally) replacing attrition and offset the remaining higher head count with lower wages/benefits. The result has become painfully obvious the last few days.

We have become an airline limping along on the normal days. Any disruption begins a snowball effect, quickly growing out of control. Having the luxury of being on vacation and only seeing media reports and comments here and on the ALPA forum, here's a "down and dirty" perspective on the last few days....

The weather that moved through the Ohio valley started the snowball rolling - delays, crew's running out of time (or out of place, crew rest requirements delaying next day's flights, etc). You start getting cancellations, missed connections, etc.

Throw in RJ's not able to carry all (or any) baggage and/or a full load of passengers because of weight restrictions, and the the snowball picks up speed. Many full flights already mean less ability to rebook the folks left behind. Heavy loads also means pretty full baggage compartments on any mainline aircraft and maybe not enough space (or weight allowence on shorter flights) to carry all the bags left behind on earlier RJ flights.

Late/cancelled flights also mean connections for passengers and baggage missed. Many full flights means these additional passengers can't be rebooked. The number of folks holding a ticket that can't be accomodated grows. The mound of baggage not making connections also grows. The snowball is reaching top speed.

Now for the final ingredient - understaffing to start with and the usual increase in sick calls that happens every year. The snowball is not only at top speed but now out of control.

Jim
 
What Lakefield wants is to staff the airline to accomodate a slow time, then beat the employees to work like heck in the busy times. Further, having employees on-call and subject to being sent home after a couple of hours work (and pay) if it's not busy. This is the Chinese model of labor relations.

The advantage of this system is that management can blame the employees for not working hard enough when things get busy and loused up.
 
I think part of the issue here, which is possibly being overlooked, is this. Christmas was on Saturday. Christmas Eve was on Friday. Since Christmas floats during different days of the week, we may have had a perfect storm brewing here...

1. With Christmas Eve on Friday, I am sure there was a peak of demand between late in the day Thursday, and Friday. Sick calls would begin to peak on Friday, so in this case, there is an overlap between peak customer demand for air service and peak employee demand for sick days during the afternoon on Friday... (And naturally, f/a's work a little differently).

2. Since Christmas is not always on Saturday, the "peak" travel days, and people's "sick/call-off days" do not normally match up. When Christmas is on Wednesday, peak travel days are probably more spread out over the late Friday - early Tuesday, and sick-call peak would be late Tuesday and Wednesday, thus affording more "flexibility" just in the timing.

3. Add in the weather and "inflexibility" of the airline due to cost reductions, and I think that there was a perfect storm which CCY either was unprepared for, or took their chances that some of the events would not occur (i.e. weather or increased level of sick calls).

I am not trying to blame one side or the other, just offering another look to what caused the events. I don't think this is 100% of the explanation, but I think the timing definitely had an impact on the events that occured.
 

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