eolesen
Veteran
- Joined
- Jul 23, 2003
- Messages
- 15,959
- Reaction score
- 9,375
@Chris Perry, if it's so bad, why stick around? Indentured servitude ended centuries ago.
@Bigjets, Kreeger was in charge of customer experience. Experience is more than just the airport -- it's the product from booking to lounge to aircraft seat. Kreeger picked up airports after Del Valle quit, so I wouldn't hold him responsible for what's happened there.
Jon Snook is indeed his replacement for customer experience, a good pick. http://www.aa.com/i18n/amrcorp/corporateInformation/bios/snook.jsp
Both he and Franco Tedeschi (http://www.aa.com/i18n/amrcorp/corporateInformation/bios/tedeschi.jsp) started out in the Europe operation when it was growing in the late 1980's, and worked their way up into HDQ.
They're also both MBA-less, which kinda bucks the stereotype some here like to trot out. So maybe there is some hope.
@Bigjets, Kreeger was in charge of customer experience. Experience is more than just the airport -- it's the product from booking to lounge to aircraft seat. Kreeger picked up airports after Del Valle quit, so I wouldn't hold him responsible for what's happened there.
Jon Snook is indeed his replacement for customer experience, a good pick. http://www.aa.com/i18n/amrcorp/corporateInformation/bios/snook.jsp
Both he and Franco Tedeschi (http://www.aa.com/i18n/amrcorp/corporateInformation/bios/tedeschi.jsp) started out in the Europe operation when it was growing in the late 1980's, and worked their way up into HDQ.
They're also both MBA-less, which kinda bucks the stereotype some here like to trot out. So maybe there is some hope.
And if the math on the debt is correct, your grandkid's grandkids are indentured.