ABCnews.com Video

[SKY HIGH]

LINK: http://abcnews.go.com/Video/playerIndex?id=3465219

Passengers say "ENOUGH"........INSIST ON RETURNING TO THE GATE AFTER A TWO HOUR DELAY.

USAIRWAYS ON I-CAUGHT





only stating opinions

 

[freedom]

i haven't watched the video but if the delay is only two hours that's one weakass group of passngers.... geez before you know it they will commiting munity in the plane after a 15 mintue delay .

 

[Dog Wonder]

There were planes sitting up to five hours in PHL yesterday before returning to the gate.

 

[rjh]

And the vast majority of the time, it's not the airline's fault when they are stuck on the taxiway for hours on end. The ATC system requires "getting in line" after receiving a clearance. you go back to the gate, you lose your spot in line.

 

[Dog Wonder]

It is the airlines fault when customers sit on a plane for five hours waiting to take a one hour flight.

No one has better access to weather and ATC info than an airline.

Are you saying there was no point in that five hours the plane could back to the gate?

It finally cancelled.

 

[rjh]

It is the airlines fault when customers sit on a plane for five hours waiting to take a one hour flight.

No one has better access to weather and ATC info than an airline.

Are you saying there was no point in that five hours the plane could back to the gate?

It finally cancelled.

No, I didn't say the plane couldn't have gone back to the gate, but they would have lost their place in line as well. cancelling earlier could have been done, but what if there was no protection for the passengers? The folks in SOC/OCC take a look at many factors before deciding to cancel a flight.

Airlines only have access to ATC info when ATC shares it. If arrivals are delayed into an airport, a ground delay program is issued, and the airlines are given a wheels up time, allowing them to plan. But when DEPARTURES are delayed from that same airport, no such information is shared. ATC will only say, for example, that PHL is experiencing 3 hr departure delays. They dont give you a departure slot, allowing you to board & push at a reasonable time. They only let you get in line to take off . and that's it.

 

[pitguy]

Sad, but true. Get off the gate and wait or lose your place.

 

[flybynite]

Personally I like the fact that the customer stood up for themselves!

Only when customers DEMAND certain levels of service will the airlines and the agencies that regulate them respond.

Kudos to those customers who said F YOU!

This happens every day in PHL. We are at the mercy of ATC.

ATC ground holds everybody. And if you get right down to it....they are keeping every one safe. There is too much traffic in this area. The FAA needs to get in the middle of this but they won't with this currrent Administration.

 

[rjh]

This happens every day in PHL. We are at the mercy of ATC.

ATC ground holds everybody. And if you get right down to it....they are keeping every one safe. There is too much traffic in this area. The FAA needs to get in the middle of this but they won't with this currrent Administration.

I agree ..ATC is only doing their job to maintain separation. But ..the FAA needs to come up with a system to control departures out of an airport like they control arrivals into an airport. This will give the airlines and their passengers better information, allowing them to plan better.

 

[ALCARLOS]

i haven't watched the video but if the delay is only two hours that's one weakass group of passngers.... geez before you know it they will commiting munity in the plane after a 15 mintue delay .

This may very well be coming.

 

[SKY HIGH]

Personally I like the fact that the customer stood up for themselves!
Only when customers DEMAND certain levels of service will the airlines and the agencies that regulate them respond.

sky high states: One of the reasons for "fear of flying" is loss of control. Not sure if this delay caused anxiety, and that anxiety fueled the crowd onboard. Or simply, the delay caused alot of passengers to simply change their minds and NOT want to travel.

Anyway, this summer has certainly felt out of control for passengers and employees alike.


only stating opinions

 

[Twicebaked]

And the vast majority of the time, it's not the airline's fault when they are stuck on the taxiway for hours on end. The ATC system requires "getting in line" after receiving a clearance. you go back to the gate, you lose your spot in line.

That is the exact same thing I told a group of pi$$ed of people yesterday in PHL.

When you purchase a ticket along with your itinerary should be a DVD entitled AIRLINE 101!!

People need to realize what IS in control of the airline and what is NOT>

US Airways DIDN'T put the ground stop on PHL....ATC did.

US Airways DIDN'T cause the storms the day before....Mother Nature did.

US Airways DIDN'T keep people on the tarmac and taxi ways ATC did.

You people need to realize airlines are told WHEN and WHERE to go........ATC calls the shots NOT the airlines.

I am not saying that US Airways isn't to blame alot of the times...but educate yourselves on the facts!!!

 

[CLTBWIDAYSYR]

Ultimately, some of it is the airlines' fault, not ATC. If the powers that be in Tempe, Arlington, Houston, Dallas, Chicago, Minneapolis, and Atlanta hadn't decided that a million RJs were the way to go and began cramming the skies with them, the northeast might not be the clusterf*ck that it is today. There simply isn't enough space in the air or on the ground for 12 daily nonstops from JFK/DCA/BOS/PHL/LGA/ISP/IAD to CRW on an airplane that seats 19 people. I'm exaggerating here, but I think you get the point. Three flights on a regional jet now do what one did on a mainline.

 

[flyin2low]

That is the exact same thing I told a group of pi$$ed of people yesterday in PHL.

When you purchase a ticket along with your itinerary should be a DVD entitled AIRLINE 101!!

People need to realize what IS in control of the airline and what is NOT>

US Airways DIDN'T put the ground stop on PHL....ATC did.

US Airways DIDN'T cause the storms the day before....Mother Nature did.

US Airways DIDN'T keep people on the tarmac and taxi ways ATC did.

You people need to realize airlines are told WHEN and WHERE to go........ATC calls the shots NOT the airlines.

I am not saying that US Airways isn't to blame alot of the times...but educate yourselves on the facts!!!

USAirways doesn't have to schedule 30 departures at an airport that can only support 18 either.

 

[N924PS]

Personally I like the fact that the customer stood up for themselves!

Only when customers DEMAND certain levels of service will the airlines and the agencies that regulate them respond.

Kudos to those customers who said F YOU!

Well, what I think you will find is further decline in service from the airlines and no committment from any government agency to solve the systemic problems.

No airline has a tool at their disposal to predict, with any level of confidence, the duration of any FAA ATC imposed delay.

So Piney, where would you rather be? On the plane in the queue with a chance to depart when the FAA says they can accomodate your flight, or pacing inside the terminal wondering if your flight will depart at all or be cancelled?

So if the passengers start running the airlines, best of luck to you. Please enroll in the nearest aviation academy and take your rush course to a job as a commercial airline pilot. For about $50,000, you can put yourself in a position where YOU can be in the pilot's seat of a commercial jet. With a planeload of disgruntled customers, in a situation that was not of your creation and beyond your control.

Geez, a measly 2 hour delay. That's just a warmup in PHL!

Do you think any flight or cabin crew enjoys that situation? Reasonable questions and requests from customers are always addressed. Should 150 customers be inconvenienced because a few decide they simply changed their minds?

Many factors come into play, not the least of which are crew flight time a duty limitations. Going back to the gate to drop off a few whiners and then having to cancel because a crew times out is always a possibility. Hope your not the one inconvenienced if that happens.

In case you haven't noticed, air travel has become a commodity, and the halcyon days of flying is a thing of the past with few exceptions. And LCC, regrettably is not one of the those exceptions.

Happy Flying Amigo.