Anyone see this on Flt 9 PHX-ORD?

[YVINTERN]

http://www.youtube.com/watch?v=zBRK4frGhXg

This is incredible...6 minutes and PHX PD did not even show up yet? This crazy broad oughta be handcuffed and sent to Sheriff Joe in a rickshaw!

Flight showed going out a hour and half late on a delay due to this incident...

 

[Travelpro72]

WOW! ! ! That woman was nuts. Well I sure hope with all of this going on the "B" got the inventory numbers from the "A" and was working their HHD in back. I'd just like to know......"Where were the police"?

 

[jimntx]

To be fair to the police, it didn't seem to me that any of the employees were moving toward a phone to call or page for the police. They were all standing in the jetbridge watching the show.

My opinion: she was drunk or high and they should have had her removed by the police at the first inkling of trouble.

Of course, that's easy for me to say. If that had been an AA flight, I can assure you that a f/a or the captain would have called for security/police to have her removed. But then, management would decline to press charges; the troublemaker would be put up in a nice hotel near the airport at airline expense, and sent on to her destination the following day with an upgrade to F/C. (Oh, did I say that in my outside voice. Sorry. 😱 )

 

[beachboy]

As a person that has put on tuff cuffs inflight...I would have hog tied her butt on the jetway with those and been done with it. SER submitted online within 24 hours. Seated and stowed Capt! Arm doors cross check...stand by for all call!
I don't tolerate silly and disturbed people. I am not a metal health professional or a cop. They should have put her in cuffs with ABPs (agents maybe) taken her up the jetway and had one person pull the jetbrigde. buh bye now. We have places to go people and they paid $$$ to get there. Have your breakdown in the airport.

 

[Travelpro72]

Beachboy that is SOOOOO 100% spot on. That is what SHOULD have been done. That woman wouldn't have stood in MY galley acting like that for one red hot second. I don't know about the tuff cuffs, well unless she got combative or physical with me. But, she wouldn't have been on that plane cutting into my overnight.

 

[2clippedwings]

This is absolutely infuriating to watch. If the call was made there should have been other employees down there from adjacent gates, ramp? to secure her until the police arrived. She was a security incident, not a security threat. Yes, close the main cabin door and isolate her. Wacko.

 

[Travelpro72]

Well from the limited view of the camcorder it didn't appear that the captain, f/o, flight crew or the agents did anything to remove her from the a/c and shut the door. They just let it go and go and go. I think you even see the agent walk up and down the jetway twice. Did they even call the po po? I think they should have done just as Beachboy stated and get her off, shut the door. Then they could have let her freak out in the terminal until the police finished their doughnuts.

 

[beachboy]

You want to see me get stern. Try to cut into my overnight with your bad drama or whatever. No! I mean this lady on a flight months back lost $3,000 cash in an envelope in the PHL airport bathroom going to Madrid. She was in tears! I wanted to hug her and beat her senseless at the same time! She was a mess. We held the flight 15 min but God...at some point you just have to GO. She wanted the SWAT team called. I gave her drinks ...poor thing. I lost 3k I would be snookered too. But enough. I hate it when 1-2 people start inconvenience 200+. No. Not on my flights.

 

[Bridogger6]

From someone who was at the gate right across the hallway (this happened at A2). The police were called IMMEDIATELY. The captain notified the ops tower and the first people on scene were some gate supervisors and a couple gate agents. A lot was going on down there that you don't see, including a gate agent that got slapped by the lady.

It took three policemen to hold the woman down and take her out of the airport once they did arrive. The agents did the best with the situation they had to work with. What do you expect them to do, forcefully yank her off the plane? That's what the police job is.

 

[Travelpro72]

What do you expect them to do, forcefully yank her off the plane? That's what the police job is.

NO....that is what Tuff Cuffs are for. She would have been cuffed with some ABP's and the show would have ended on the jetway. BS. I would have shut the door and filed my safety report within the 24 hour window.
Instead it looks like something from the show "Airline".

 

[beachboy]

Uh well 3 feet away were tuff cuffs. Use them and she would not have slapped anyone.

 

[Travelpro72]

That is why they are there. The cuffs would have been out and instead of everyone watching this spectacle in first class she should have been cuffed and handed over to the police.

 

[beachboy]

The East crews would have been like, oh no biznatch you get ghetto and OUT you go. Are these to tight? The metal ones you are about to get will be worse. Please.

 

[The Man]

How macho, slap those cuffs on. No, it's not an agents job to restrain a passenger. Especially with the aircraft on the ground with the jetway on. That's for the local police to take care of. The woman in the galley didn't seem like an eminent threat to me. I certainly would not risk an injury or lawsuit dragging her off the plane. Call the police, let them do their job.

 

[Travelpro72]

She caused a scene, apparently slapped a gate agent and was obviously disturbed. I wouldn't have given her the opportunity. She would have been in tuff cuffs and taken off the a/c. Oh and btw f/a's are taught how to put tuff cuffs on as to not hurt the passenger. It seems the police took their sweet old time getting to the scene. You just never know how wild a passenger is going to get. Sorry, she would have been cuffed and removed. Maybe removed from the aircraft sounds better than dragging her off. They allowed that woman to perform the way she did. PERIOD.