April 24, 2007
Dear US Airways Customers,
With the difficult days of the first quarter behind us, our recovery from our reservations migration process is well underway. We’ve got a lot of work to do as we gear up for the start of the busy summer travel season.
As our latest round of tough weather moves out our Reservations centers are getting back to normal, reducing hold time for customers. We’re moving through a backlog of customer letters to our Customer Relations representatives. Lines are back to normal at our airports as we make daily progress with our electronic kiosks, and our employees are becoming more familiar with the single reservations system we launched March 4, which means they are better able to serve you.
We learned a host of lessons from the migration March 4 that we’ve begun building into our computer systems and will continue to implement going forward. Some of these “fixes†are fairly technical, so we won’t go in to detail here, except to say that new software and better airport processes will allow our airport employees to focus less on keystrokes and more on getting you where you need to be, on time, with your bag. Every day gets us a little closer to that goal.
Our 37,000 employees have worked very hard under trying circumstances to deliver the level of service you expect. We’re proud of them. We appreciate their hard work and dedication to our customers.
Despite the initial difficulties of the past few weeks, the Reservations migration was a significant milestone in the merger of US Airways and the former America West Airlines. It was an important milestone for our customers as well. With one reservations system, we will be able to provide you with even better, more efficient customer service. With each passing day, the benefits of this system become more apparent.
There are no more transfers to "US Airways" or "America West" reservations centers. Agents at all centers can help you.
We’re combined at the airports as well – no "America West" or “US Airways†ticket counters and queues.
Our kiosks can handle all flights (no more figuring out if you’re on an "East" or "West" flight).
Our Web Check-in at usairways.com is easier and faster to use.
We invite you to use our web site – usairways.com – to book your travel, and to check in and print your boarding pass.
Once again, we apologize to those customers who were inconvenienced during the initial migration and ensuing storms. We thank you for your patience and your continued loyalty.
Thank you for flying with US.
Doug Parker
Chairman and Chief Executive Officer
US Airways
Scott Kirby
President
US Airways
Dear US Airways Customers,
With the difficult days of the first quarter behind us, our recovery from our reservations migration process is well underway. We’ve got a lot of work to do as we gear up for the start of the busy summer travel season.
As our latest round of tough weather moves out our Reservations centers are getting back to normal, reducing hold time for customers. We’re moving through a backlog of customer letters to our Customer Relations representatives. Lines are back to normal at our airports as we make daily progress with our electronic kiosks, and our employees are becoming more familiar with the single reservations system we launched March 4, which means they are better able to serve you.
We learned a host of lessons from the migration March 4 that we’ve begun building into our computer systems and will continue to implement going forward. Some of these “fixes†are fairly technical, so we won’t go in to detail here, except to say that new software and better airport processes will allow our airport employees to focus less on keystrokes and more on getting you where you need to be, on time, with your bag. Every day gets us a little closer to that goal.
Our 37,000 employees have worked very hard under trying circumstances to deliver the level of service you expect. We’re proud of them. We appreciate their hard work and dedication to our customers.
Despite the initial difficulties of the past few weeks, the Reservations migration was a significant milestone in the merger of US Airways and the former America West Airlines. It was an important milestone for our customers as well. With one reservations system, we will be able to provide you with even better, more efficient customer service. With each passing day, the benefits of this system become more apparent.
There are no more transfers to "US Airways" or "America West" reservations centers. Agents at all centers can help you.
We’re combined at the airports as well – no "America West" or “US Airways†ticket counters and queues.
Our kiosks can handle all flights (no more figuring out if you’re on an "East" or "West" flight).
Our Web Check-in at usairways.com is easier and faster to use.
We invite you to use our web site – usairways.com – to book your travel, and to check in and print your boarding pass.
Once again, we apologize to those customers who were inconvenienced during the initial migration and ensuing storms. We thank you for your patience and your continued loyalty.
Thank you for flying with US.
Doug Parker
Chairman and Chief Executive Officer
US Airways
Scott Kirby
President
US Airways
:huh:
