Moving to one reservations system
The day we’ve all been waiting for, Res migration, is almost upon us. Having two Reservations systems (Sabre and SHARES) is the source of many of the frustrations that you may have encountered online, on the phone and at the airports. But the end is in sight and our IT division and EDS continue to work overtime to prepare for a cutover, now planned for March.
We are anticipating a smooth, middle-of-the-night transition with very little impact on our customers’ ability to interact with us (unless you really want to buy a ticket at 3 a.m.– that would be a problem). Since the fall we’ve also been sending thousands of Reservations and Airport staff to training on the new systems, and we’ll be overstaffed for the first several days in case we encounter any difficulties.
Surely one streamlined reservations system will be a welcome accomplishment, and again we thank you for your unending patience as we’ve sometimes clunked our way through with two systems.
A320 First Class overhead bin space (or lack thereof)
If you’ve flown in First Class on one of 20 reconfigured A320s then you know that we blew it on the overhead bins by putting everything but the kitchen sink up there (e.g. oxygen tanks, video players, survival gear) and took up space that belongs to you and your bags. We sincerely apologize and we’ve thrown that process into reverse and will be clearing the bins out ASAP. We’ve already started getting some of the equipment out and we plan to have them nearly empty no later than the early summer. It was clearly our mistake and you can take it out on us, but please don’t take it out on the flight crew; they’re on your side on this one. They’ve let us know loud and clear where we can put our “equipment.â€
usairways.com Update
During the last month we’ve been like exterminators, focusing on bugs and fixing several annoyances. Here are some highlights:
Shopping-related bugs: We fixed display errors and reduced the number of error messages encountered during the shopping process. For example, there were problems with the “multi-city†booking process. Purchase error: Some purchasers were receiving an error when they attempted to buy a ticket. The reservation was made but a step was missing that prevented the ticket from being issued. That was dumb. Retro mileage form fix: We killed a bug that prevented users from requesting retroactive mileage credit for 2007. User profile tweaks: Also gone is the frustrating bug that inadvertently logged users out without warning in the user profile/my account section. Ok, that was dumb, too.
The day we’ve all been waiting for, Res migration, is almost upon us. Having two Reservations systems (Sabre and SHARES) is the source of many of the frustrations that you may have encountered online, on the phone and at the airports. But the end is in sight and our IT division and EDS continue to work overtime to prepare for a cutover, now planned for March.
We are anticipating a smooth, middle-of-the-night transition with very little impact on our customers’ ability to interact with us (unless you really want to buy a ticket at 3 a.m.– that would be a problem). Since the fall we’ve also been sending thousands of Reservations and Airport staff to training on the new systems, and we’ll be overstaffed for the first several days in case we encounter any difficulties.
Surely one streamlined reservations system will be a welcome accomplishment, and again we thank you for your unending patience as we’ve sometimes clunked our way through with two systems.
A320 First Class overhead bin space (or lack thereof)
If you’ve flown in First Class on one of 20 reconfigured A320s then you know that we blew it on the overhead bins by putting everything but the kitchen sink up there (e.g. oxygen tanks, video players, survival gear) and took up space that belongs to you and your bags. We sincerely apologize and we’ve thrown that process into reverse and will be clearing the bins out ASAP. We’ve already started getting some of the equipment out and we plan to have them nearly empty no later than the early summer. It was clearly our mistake and you can take it out on us, but please don’t take it out on the flight crew; they’re on your side on this one. They’ve let us know loud and clear where we can put our “equipment.â€
usairways.com Update
During the last month we’ve been like exterminators, focusing on bugs and fixing several annoyances. Here are some highlights:
Shopping-related bugs: We fixed display errors and reduced the number of error messages encountered during the shopping process. For example, there were problems with the “multi-city†booking process. Purchase error: Some purchasers were receiving an error when they attempted to buy a ticket. The reservation was made but a step was missing that prevented the ticket from being issued. That was dumb. Retro mileage form fix: We killed a bug that prevented users from requesting retroactive mileage credit for 2007. User profile tweaks: Also gone is the frustrating bug that inadvertently logged users out without warning in the user profile/my account section. Ok, that was dumb, too.
