Havent seen the memo yet so cant comment on it specifically. There needs to be an override or something for the choice seats. I understand the need to make money, however, there are times that having choice seats means more work and possible delays (which would mean a possible write up of the agent).
We had prisoners the other day and needed to switch out the last row to get them seated there. Had a whole row of choice seats and scattered non choice seats. Cant do anything with them at checkin so they head to the gate. Now when the choice seats become available, the agent at the gate gets to play see how fast they can move everyone around that needs to be accommodated before flight time. Of course the agent could have just reseated the last row in the various scattered seats that the prisoner and guards had, but that wouldnt really be good CUSTOMER SERVICE when there are other seats available.
When rerouting a Preferred member at the last minute due to maint/weather, etc (not a voluntary reroute of their choice) and we only have choice seats left we can attempt to have the gate assign them at 45 mins, but this means they have less time to do other things they need to do and we have to make someone stand in another line to get something done that we should be able to do at initial point of reroute. Again, not good CUSTOMER SERVICE.
Have a family with little kids? Not seated together? Really want to sit with your kids? Pay up! Not good CUSTOMER SERVICE.
Got a carryon wheelchair passenger seated in the back of the plane? Pay up bud. Not good CUSTOMER SERVICE
Do I detect a pattern here???? :unsure: :blink:
Again, I understand the need to make money, but there needs to be some leeway (manager assignment?) of these seats in advance so the gates arent having to deal with so many issues at the end of checkin/boarding. It only opens up the possibility for more issues at departure which could mean a delayed flight. And we wouldnt want that would we?
