jerseyfinn
Senior
My wife and I recently fly PHL-MAD-AGP. I buy upgradable tickets some 8 months ago and use a DMU to UG one leg and miles for the return. 7 days out I check the reservation & our PHL-MAD UG is confirmed ( and so too was our return UG ).
At check-in, the agent pulls up our itinerary and out pops boarding passes for 14 A/B. I ask about the UG. He double checks and says that the system indicates that we have W fare tickets.
Fortunately, we have paper tickets because of the AGP leg and these clearly indicate an M fare basis. The agent punches lots of keys and takes care of things and we get the UG. He just shrugs when I ask what happened.
Just curious as to what happens here that causes the system to hiccough. It's a good thing that we have paper tickets as the reservation info I download from the web site makes no indication of the fare basis -- it did indicate the UGs however. What would one do in the absence of a paper ticket or original receipt with fare basis on it to argue the point?
You can imagine the temporary angst we felt. But we did have a nice flight and visit.
Barry
At check-in, the agent pulls up our itinerary and out pops boarding passes for 14 A/B. I ask about the UG. He double checks and says that the system indicates that we have W fare tickets.
Fortunately, we have paper tickets because of the AGP leg and these clearly indicate an M fare basis. The agent punches lots of keys and takes care of things and we get the UG. He just shrugs when I ask what happened.
Just curious as to what happens here that causes the system to hiccough. It's a good thing that we have paper tickets as the reservation info I download from the web site makes no indication of the fare basis -- it did indicate the UGs however. What would one do in the absence of a paper ticket or original receipt with fare basis on it to argue the point?
You can imagine the temporary angst we felt. But we did have a nice flight and visit.
Barry