Career Reserve
Senior
- Joined
- Jan 23, 2006
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Curbside check in eliminated at 34 Airports
- Thread starter Career Reserve
- Start date
The employees will consist of the aircrews that have more than a :30 turn.... :blink:
tea42
Advanced
what does the statement mean that some cities are going to "transition" to being skycapless??? CWA had best be on top of this-dont care if it is a hub or not----skycaps should not collect our fees per the cwa contract....no transitiioning period!!!!! Heck, we are still trying to transition 2 plus years after the "merger"...... :down:
Let management and skycaps collect all fees assign and change seats and fleet service operate loading bridges and flight attendants make boarding announcements and board passengers. NO! NO! NO! CWA scope language was fought for long and hard. The work performed exclusively by Customer Service Agents should be honor ITS WHAT AGENTS DO. If you don’t like the work don’t bid it. if you have to work it be glad you have the work…..
ThirdSeatHero
Veteran
Just curious what exactly in the contract triggered the return of work to the unions?
Airlines now days fight tooth and nail to keep things outsourced, why the change?
Airlines now days fight tooth and nail to keep things outsourced, why the change?
mike33
Veteran
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This change had to do with Skycaps not being able to take in revenue for the company. The change actually makes sense since the Ticket agent can actually take cash/ change seats/ issue 2nd boarding pass on connections ( pax had to go inside to the counter or at the gate for this ). San has been doing this for awhile now as a test. You would definetely have to protect your sine in because the tracking of $ is based on the Bag Tags generated. One agent had collcted $250 in 2 hrs.
tea42
Advanced
to make it short and sweet....skycaps are only permitted per CBA to check bags, give out boarding passes....
they can not change seats, perform special requests, collect money ect....these are all functions CSA should be doing. It is called job security. Many grievances have been filed vs. skycaps as they were using kiosks across the system...this too is not their function. They are curbside checkin only....they would always get mad when we asked them to step away from the kiosk....after all, no csa had gone out there and done their job and collected their tip-correct? None of them really understood this concept....duh.....
Bring it home baby! We need to save jobs!!
they can not change seats, perform special requests, collect money ect....these are all functions CSA should be doing. It is called job security. Many grievances have been filed vs. skycaps as they were using kiosks across the system...this too is not their function. They are curbside checkin only....they would always get mad when we asked them to step away from the kiosk....after all, no csa had gone out there and done their job and collected their tip-correct? None of them really understood this concept....duh.....
Bring it home baby! We need to save jobs!!
Bobbie
Senior
I've never used curbside check-in nor would I ever use curbside check-in. There's too much opportunity for theft and pilferage. I don't like to be checking in for a flight in a cloud of cigarette smoke and car exhaust. Sorry, I need my mind to be clear.
This is one change that I, personally, more than welcome. It makes for a less cluttered curb.
This is one change that I, personally, more than welcome. It makes for a less cluttered curb.
I can imagine how the planning meeting went too:
"We're going to start charging $15/bag" says Parker.
"You can't do that." says Hemenway. "If you charge for the bags, the CSRs need to do it contractually."
"Oh? Well... OK. We'll charge $15/bag, which will generate all this money. THEN we'll fire all these skycaps, that we already screwed over with the $2/bag fee, and Blame the CWA. This is PERFECT! And I'll be sure to get at leat one of those bonuses now!"
"We're going to start charging $15/bag" says Parker.
"You can't do that." says Hemenway. "If you charge for the bags, the CSRs need to do it contractually."
"Oh? Well... OK. We'll charge $15/bag, which will generate all this money. THEN we'll fire all these skycaps, that we already screwed over with the $2/bag fee, and Blame the CWA. This is PERFECT! And I'll be sure to get at leat one of those bonuses now!"
ThirdSeatHero
Veteran
Mike, Piney, and tea thanks for the update/info.
tea42
Advanced
we are fighting to keep jobs.....its CSA work....the cty I am in furloughed in JAN.---it was very hush hush-we do not want to see it again. So...no skycap will be performing CSA work. Period.
tea42
Advanced
Management can track the way customers check in. They know the breakdown by city/flight for each way to check in (web/skycap/kiosk/agent) so they know if its worthwhile given the costs to keep the curb open or not. I'm sure the cities they've closed did not have enough customers using the skycaps so it wasnt worth the time/effort to install equipment and man it with an agent so thats why they've been closed. In the transition cities, they havent worked out the way they are going to handle the charges (ie- there is no computer capable to handle transactions on the curb or there is currently no place to lock up a cash drawer). They will eventually be staffed by US agents, but in the mean time they will be making arrangements (skycaps come inside with cash or directing customers inside to the kiosks, etc) until they can determine arrangements for each city and its specific issues.
nycbusdriver
Veteran
Might be a great place to be; maybe the tips will keep coming...
Skycaps earn more than some of our pilots (which doesn't really say that much.)
