LadyEpaulette
Member
- Joined
- Oct 28, 2007
- Messages
- 22
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That was a great article. I don't agree with taking IFE off of the planes, like the article says, everyone is gonna bring on more crap with them to keep themselves entertained.....
The problem is NOT removing IFE, a la carte pricing, FF Programs or even charging for cokes. The problem can be boiled down to a failure to take the time to understand their entire customer base. Not just those residing west of the Mississippi.