US1YFARE
Veteran
- Joined
- Mar 31, 2004
- Messages
- 3,932
- Reaction score
- 54
With ALL due respect to everyone at US, ANY job action which affects the customers and reliability of service is unacceptable to the customer...PERIOD....You won't be hurting management, you will be hurting yourselves in the long run.
Art, it is the only thing Tempe understands. The employees take action, customers take action, Tempe loses money. Those people booking away are not booking away because of what the employees have done, they are booking away because of the way Tempe has treated customers and employees. period. now is not the time to give employees a guilt trip for them doing what they believe they need to do. things are not getting better and will not unless Tempe sees a real impact to its bottomline. Maybe Tempe will call the bluff of the employees, maybe the employees will have the last word this time...i guess we'll see how it works out but the employees cannot feel like they are hostages to a company that is making money and turning its back on its employees and customers.