Appearance means everything, I had meeting with Stephen Wolf over this issue, and he took it very serious and how the planes looked is improved, and sweetie I had 20 Years at US Airways 10 of them was cleaning planes for turns. I know how the process works and knows it well.
And when a passenger sees a dirty plane they wonder if the company maintains the planes per FAA standard.
And yes there is, first the emergency card, magazine, duty free, skymall the barf bag, and if US is paying a vendor to clean the RON then they are wasting their money if they pay for a service that isnt performed.
And you dont reorganize a seatback on through flights.
And the flight came from PHX-CLT and was a west plane, vendor or ground crew should have done the turn cleaning.
And am a paying passenger and the appearance means something to me.
