Fone Numbers
- Thread starter wench1
- Start date
philly rocks
Veteran
yeah the company will give and employee this one.
1-800-get-lost !!!!
Forget about your refund it is a moot subject. Until a lawsuit against this company is formally in the works you won't be seeing your refunded any day soon.
Best of luck.
PR
1-800-get-lost !!!!
Forget about your refund it is a moot subject. Until a lawsuit against this company is formally in the works you won't be seeing your refunded any day soon.
Best of luck.
PR
Dont call me Shirley
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Not to sound too jaded, but does anyone in Tempe ever answer the phone?
Chances are you will get voicemail when calling the Sand Castle. In fairness, many of its denizens are very good indeed at returning calls.
Chances are you will get voicemail when calling the Sand Castle. In fairness, many of its denizens are very good indeed at returning calls.
Actually the number to refunds is (480) 693-6735 or (480) 693-6734 and no there is not a 800 number. If you have access to QIK you can look up any departments phone numbers by hitting F8 and typing in FON(there may be an E on the end).
By no means am I defending the amount of time it takes to get a refund. I just feel the need to let fellow employees know why it takes so long. Refunds is not part of the Sand Castle, it is severely neglected like every other department. It deals with high turnover rates, very poor pay, and inefficient computer programs that you never know from day to day if they're going to work. While it's not the front lines, the department does take a huge amount of abuse from passengers, if they're calling for a refund obviously something didn't go right. It is also a department that is horribly misused. You would expect it to deal with refunds on unused airfare, right? Since noone can get through to Customer Relations anymore, all calls are transferred to the Refunds Department and the department is now handling Customer Relations issues. Anything Manila doesn't feel like dealing with gets transferred to Refunds. The department helps the front lines and REZ re-issue tickets, decipher fare rules, chase down boarding passes and printed flight coupons, lost and found items, unauthorized charges on their accounts because some US Airways employee somewhere stole their information, and the list goes on and on. So you can imagine since Refunds is dealing with all of these other issues, and the employees truly want to help the passengers instead of passing them on to someone else it makes the hold times on the phone lines go WAY WAY up.
