InFlight Service Question
- Thread starter Hope777
- Start date
I've been on that flight quite a bit and there is a requirement to make at least ten credit card announcements. It has to be a requirement, because almost every crew does it.
The reason I asked, was I flew on the flight the other day and service was poor at best. I flew AirTran down from MCO and their service blew ours out of the water.
WE had ONE beverage service shortly after Take-Off and that was it on a Four Hour Flight. I do comend our F/A who Hawked the M/C up and down the Asile using the Service Cart (Garbage) with the Computer Printed Sign. He spent more time in the Asile with that cart then the Beverage Service Cart. OH did I mention that the Right Aft Lav was MEL'D, the Left Aft Lav Filled in Flight so only LAV Available to Coach Passengers was the Mid Lav by row 6. SAD at Best !
WE had ONE beverage service shortly after Take-Off and that was it on a Four Hour Flight. I do comend our F/A who Hawked the M/C up and down the Asile using the Service Cart (Garbage) with the Computer Printed Sign. He spent more time in the Asile with that cart then the Beverage Service Cart. OH did I mention that the Right Aft Lav was MEL'D, the Left Aft Lav Filled in Flight so only LAV Available to Coach Passengers was the Mid Lav by row 6. SAD at Best !
"normal" service on that flight has been one beverage service followed/accompanied by the BOB stuff. A few mentions of the CC, eventually a duty free opportunity, more CC, another beverage service, more CC and arrival. At least in my experience.
NYGiantsFan90
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What aircaft type on US was it?
B757
The pushing of credit card applications should be done once, and only once, during a flight, IMO.
This running up and down the aisles, applications in hand, three or four times (with accompanying announcements) is ridiculous and annoying.
Pick a time during the flight - beginning, mid, or descent - and solicit ONE TIME.
It's no wonder so many people hate US Airways when our own Flight Attendants are just as persistant and pushy as the credit card vendors on the concourse.
People going to Aruba are more than likely going to relax and shouldn't be harassed the entire flight by Flight Attendants who are so hard up to earn an extra buck.
This running up and down the aisles, applications in hand, three or four times (with accompanying announcements) is ridiculous and annoying.
Pick a time during the flight - beginning, mid, or descent - and solicit ONE TIME.
It's no wonder so many people hate US Airways when our own Flight Attendants are just as persistant and pushy as the credit card vendors on the concourse.
People going to Aruba are more than likely going to relax and shouldn't be harassed the entire flight by Flight Attendants who are so hard up to earn an extra buck.
autofixer
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People going to Aruba are more than likely going to relax and shouldn't be harassed the entire flight by Flight Attendants who are so hard up to earn an extra buck.
No...they are just going down to Aruba to get scammed at a time share deal. The most successfull credit card hawkers use some version of this technique in pushing the cards: "...get a free round-trip to go back to your time share".
No...they are just going down to Aruba to get scammed at a time share deal. The most successfull credit card hawkers use some version of this technique in pushing the cards: "...get a free round-trip to go back to your time share".
On one AUA-PHL flight, I counted 14 times where they made an announcement regarding the card.
AstroLounge
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And "IF" that is the case, I HIGHLY RECCOMEND that every single pax should write a bad letter, send a nasty email or make a phone call to express their TOTAL Disapproval, disturbance and PAX Interference inflight. I am absolutely disgusted with the extremes that some of these 'clowns' resort to solicit these credit cards. Actually I LOATHE them and find some of them the laziest, lousiest F/A's in the System and pathetic to watch IN ACTION. One female (CLT based) is so nasty inflight when it comes to boarding, the inflight service and any other requests that may occur, but when the Credit Card Bonanza takes place, You would think Mother Theresa has returned from the afterlife and returned as a Flamenco Dancer, using the applications as a Fan. Her smile is as FAKE as they come and her blatant disregard for doing her regular duties presides the rest of the flight. She even claims "I will not open the can because it saves the wear and tear on my wrists". Total piece of work.......First Rate PITA.......and homely to boot. There are several that do a decent job with the program, but the nonsense announcements that come out of the mouths of the "clowns" needs to STOP. Like Yesterday.
Coach Cabin
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CLT-AUA is scheduled at just a little over 4 hours, about the same as PHX-PIT. The service parameters for flights scheduled over 4 hours are as follows:
1) Meal/Beverage Service (cups not cans).
2) Trash pick up (immediately followed by)
3) Water and Coffee service
4) Beverage Service (cups not cans) 1 hour prior to landing.
Sorry, but you had some LAZY flight attendants. Unfortunately, I've witnessed this lazy approach myself more than once while deadheading. The F/A's toss everyone a can of coke, disappear for 3 hours and then get pissed off when call buttons keep going off. The sad thing is by following the proper service guidelines it is actually more efficient and easier for the crew than the unacceptable service you describe.
Regarding the credit cards, one announcement is enough (and maybe too much for most). However, most of us haven't seen an increase in pay in over a decade, so hawking credit cards is the only way we can earn a few extra bucks and we all do it.
I hope you have a better inflight experience with us next time.
Not to long ago there was no service except you want something you pay
See the justification
As an employee, it's embarrassing but the last thing I'm going to do is start a he said - she said type of incident. Many of the other passengers were complaining, not sure how many called or wrote letters. The other flight attendants should be handling this though the AFA and if that doesn't work it should go to inflight.
Coach Cabin
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"Not to (sic) long ago..... " Huh????
The service parameters described above have been in place for years now. Tempe, in particular Hector, has been making a dedicated effort to standardize service though out the system. Unfortunately, it's not always easy to teach old dogs new tricks.
