At least the guy has done some time with the company.Our manager here.."and I use the term manager while grinding my teeth"..has got a whopping 7 months in with the company and was hired off the street here.He adds insult to injury by not knowing how this company works and has treated its employees for years.He still audits ron cleanings and trys to have a "meeting in the box" while were on our unpaid lunch...and best of all....he thinks he's still gunna be here when they give the REAL nwa employees the boot!.Moral is the worst it has been in years and getting worse by the day...your lucky at least your manager knows he's a pawn.
Are you kidding? They will find people to work for $9.00 an hour in almost every station in the US. However, getting those people to stay for the long term and avoid a revolving door, to really know how to rebook a passenger, to be an effective CSR! Those people you will not get and the lines will not only be out the door, but around the block, up the street, and into the local Burger King buying food for the flight they are only going to miss because NW has one agent to work fourteen daily flights.
Don't worry however, passengers want to help themself, they don't want to deal with CSR's, they know the differnce between PWM and PDX, or SAN and SFO. But then again the airlines are making it easy to book online because you don't have to know city codes, just how to spell the city.
Now, how do you spell MSP?
I must say that the vendors do a much better job than the ramp does cleaning the aircraft. There have been many times that I have picked up napkins and cups after the ramp has cleaned the aircraft. They do not call in soiled seat cushions or clogged drains that later get called in by the flight crew during boarding, that is very aggravating. We do not have these problems from the vendor/contract cleaners.
I wouldnt go that far. go to ALASKA Board and check out how some of their ramper have been doing since the British Based company took over? that is just for beginners. Vendors dont do a good job because they cant keep people due to lack of pay benes and stuff like that compared to the UNIONIZED AGENTS HIRED by the AIRLINES
...why don't you take it upon yourself to clean those lavs like the good SCAB, I mean it's nothing for you to illegally service a Lav with buckets of blue juice. Get off your posterior and be the hero you claim to be!
i will tell you that YOU GET WHAT YOU PAY FOR. That means a vendor who cleans those planes at NWA are vendor who pay their people anywheres from 6 to 8 buck an hr, no benefits, no sick no vacation will never ever keep people. therefore the plane will not be cleaned right. when usair outsourced 30 cities, right off the bat, flight crews b!tched about the sh!tty jobs the vendors have been doing. so oncemore it all boils down to this fact:
No flame baiting intended Kev. Just stating my observations that’s all.
You make some good points but I am not so sure about the staffing part. There are usually four per aircraft and as many as six. Today for sure there were six on one particular 757. I have yet to hear any CSA doing any yelling at all.
Sometimes I wake the RONs up, I will pay closer attention to the cabins. I am not even going to bother with your tripe comment.
The "red tape" shows that we are aware of the problem and that it is being taken care of. Trash strewn on the aircraft is a simple sign of neglect and not caring. No double standards involved here Kev.
You're wrong again 'Cods. When I worked at a line station, the vendors did NOT do a better job than the AA employees. The turnover rate of vendor employees is very high due to the fact that, in this partucular case, they made $7/hr with NO benefits. We would have a number of aircraft that would RON and the vendor decided that they needed 13 employees. Most of the time some would just not show up. One night only 3 out of 13 showed up. As a consequence,when it was time for the first departure, the plane was filthy and the aft lav smelled of vomit because someone from the last flight the day before vomited in it; this made the "kick off" flight very late. You do indeed get what you pay for.
