J&J discontinues negotiated air travel program with US

[bofie]

Talk about fares? being to low? Are you kidding I think the should be way higher.

The fares are pretty darn high given the product. The bargain fares are way too low,it seems to me. $69 PHL-ORD? Silly...double it. But to charge $700 for FC PHL-ORD is even more silly.

 

[donttouchthebeauty]

The fares are pretty darn high given the product. The bargain fares are way too low,it seems to me. $69 PHL-ORD? Silly...double it. But to charge $700 for FC PHL-ORD is even more silly.

umm...then I would buy the $69 or DRIVE!!!

 

[US1YFARE]

3 comments

Talk about whining? What are your posts? You actually seem to be crying

Talk about getting over it? Look at your posts

Talk about fares? being to low? Are you kidding I think the should be way higher.

One more comment Get over it

you fools. once again we are seeing the greed, arrogance, short sightedness, and utter stupidity of airline management. you think you would have learned the first two times. oh, it's getting to be fun making sure DOT knows when your operations are a mess...CHEERS!

 

[hp_fa]

you fools. once again we are seeing the greed, arrogance, short sightedness, and utter stupidity of airline management. you think you would have learned the first two times. oh, it's getting to be fun making sure DOT knows when your operations are a mess...CHEERS!

Keeping in mind I no longer work for the airline......

You apparently want service that is the airline is unwilling to provide. You also seemingly pay sufficient money that you believe is in excess of the value of the safe transportation you receive.

Who is the fool here?

 

[Dog Wonder]

A large customer has taken their business elsewhere.

In a nutshell responses have been:

We don't need this customer.
The customer expected too much.
The customer should just go away.

I hope the customer doesn't assume these are US Airways employees bashing them.

 

[Art at ISP]

I wonder how much revenue J & J contributed to the bottom line? I would think a substantial amount. I am sure the discounts were substantial but not to the point of costing more than they earned.

It's all about VALUE. There is no longer a place for the $59-$99 fares. Get over it. If you were going to drive to Chicago because you can't get a $69 fare, go ahead--the gas will cost MUCH more..not to mention wear and tear on YOU and your car. Although $700 is way too high, there is a happy medium where customers can feel they are getting value for money spent, and the company can make money. At $300-$350, a seat is profitable at 10-11 cents a mile cost. $700 is gouging, but it is needed in today's price environment to make up for the LOSER fares. You have to find the middle ground here--and let the cheap once a year fliers go to Southworst or other LCC's--they will get what they pay for.

The hostility some of you show to your customers (some of whom are part of the reason you still have jobs) is astounding--shame on you...this union entitlement thing is old. Not that the problem is your fault, it's not--yield management in its current form does not work any more.

Face it--it's about value. No one in their right mind will pay MORE for an inferior product.

Thanks Wal Mart.

My best to you all.....

RATIONAL fares make money--it's been proven.

 

[Charlie_Tuna]

ok

 

[US1YFARE]

I am sure the discounts were substantial but not to the point of costing more than they earned.

See, that is the thing. Some of these people know what the discount is and they won't disclose it because you would be shocked. We are talking about J fares substantially higher than what they offer to the flying public. The Y fares may be discounted, but not dramatically. We are talking about a large company who sends a lot of business to US taking away that business because of this new management team's arrogance and FU attitude.

And HP_FA if you are former employee, you are the fool, not me. I don't go to message boards of my old employer to talk about my big bad self and how I used to put the customer in their place while providing what you perceive to be good customer service. It's time for you to get over yourself. You leave the company, maybe some of your co-workers care, but the management team could care less. Buy-bye. As US1's leave, they will feel it in their pocket and we all know that is what counts around here.

So, in the meantime, this fool will give as much business to UA as I can on transcons, use my credit cards to earn preferred miles and get my US1 status with much less revenue than Tempe would have seen if it changed its product for this airline's best customers. So, you obviously don't know how the DM Program works, but you see, we do, and we will use and abuse it as long as we are used and abused by the Almighty Ones in Tempe. Oh, and I took PB's advice, I let DOT know everytime US is an operational mess or if I have a customer complaint. And if an employee gives me a hard time, I will gladly take the time to notify the appropriate people that I am not receiving the level of customer service this airline has promised me.

 

[azjetdude]

I wonder how much revenue J & J contributed to the bottom line? I would think a substantial amount. I am sure the discounts were substantial but not to the point of costing more than they earned.

It's all about VALUE. There is no longer a place for the $59-$99 fares. Get over it. If you were going to drive to Chicago because you can't get a $69 fare, go ahead--the gas will cost MUCH more..not to mention wear and tear on YOU and your car. Although $700 is way too high, there is a happy medium where customers can feel they are getting value for money spent, and the company can make money. At $300-$350, a seat is profitable at 10-11 cents a mile cost. $700 is gouging, but it is needed in today's price environment to make up for the LOSER fares. You have to find the middle ground here--and let the cheap once a year fliers go to Southworst or other LCC's--they will get what they pay for.

The hostility some of you show to your customers (some of whom are part of the reason you still have jobs) is astounding--shame on you...this union entitlement thing is old. Not that the problem is your fault, it's not--yield management in its current form does not work any more.

Face it--it's about value. No one in their right mind will pay MORE for an inferior product.

Thanks Wal Mart.

My best to you all.....

RATIONAL fares make money--it's been proven.

Thats funny, it is the way we manage our yields that are making us profitable, so apparently because we are choosing to not give away seats at a price we think is appropriate, we should feel bad about it?

Trust me, this is much bigger than you and me, but I do know that we are making money, so we have to be doing something right on the yields.

 

[Charlie_Tuna]

I would love to see the DOT start taking employee compaints about passengers bet their tales are better.

 

[US1YFARE]

Until they do, we will enjoy the fun. Sorry Charlie.

 

[Singleflyer]

I dom't know what kind of discount J & J has, but my company had a 7% discount on Y fares up until BK#2. So on the $1,100.00 PBI - MHT one way fare it would have been $80.00 less or $1,020.00 for the flight. The question I have, is how many of the other customers paid anywhere near that amount for the flight. The only value I received on that flight was to be home at a reasonable hour on Friday night. The service from the FA will Pi$$ poor, and just a snack basket, no meat at a 5:40 departure. Folks, US did not give my company a deep discount in the past, the question is "Is US's $1,000.00 one way ticket the same value of other airlines?" J & J thinks not, and lately on some of my flights I have the same feeling, and I might be giving other carries more of my business.

Sunday night I was booked on DL MHT-CVG-CAK with a one way fare of 645.00. I don't like flying on two RJs and on DL, SO I looked for other flights. NW left too early, CO was just as bad, and a direct to CLE was sold out (RJ) US had MHT-PHL-CAK on two RJs as well, no better but the fare was $990.00. Explain to me why the value of flying on US through PHL is worth a 35% premimum of DL though CVG. Also the flight had a longer total flight time.

Again, an example on where the pricing is not offer value to the customer. I flew DL that night. If the fares were the same US would probably received my business after checking PHL operations. So, by having crazy pricing US lost out, and DL gained, and you can't say DL will giving the ticket away. Airtran had a $365.00 direct flight out of BOS, but it left too early for my liking, and to put up with BOS

 

[luvn737s]

Yes, why don't you go find it.

You don't think prices are negotiated with J&J for the products they offer for sale in retail outlets? 🙄

Yes, hooray for US for standing their ground! Keep standing your ground US! Soon, all of your best customers will be gone over nickel and diming West principles. Keep pouring that kool-ade in my cup so that I continue to pay $2300 to SFO and $1700 to LAX and $1000 to MIA and $1300 to DFW without questioning the stupid decisions continued to be made by the great one USAIRWAYS!

Talk about whiners....some of you people better get used to the customer questioning these high fares that get no value in return. Like I said, my transcons, as much as possible, are now on UA while they offer the premium service at the same cost.

And this notion that we should not "rag" on US fares publicly. Get over it! Either stand up behind the high fares that do not have comparable service or SHUT UP. They are your fares. Embarrassed by what you offer for them?

I would imagine that J&J has a corporate policy that addresses the posting of internal corporate information on public internet forums, especially when it deals with a subject as sensitive as the airlines that it's employees do or do not travel on. In the internet age, finding the person responsible for enforcing that policy and forwarding this thread to them for the purpose of conducting an internal investigation would not take too long.

So, please, don't let anyone stop you. Continue.

 

[US1YFARE]

OH MY, now that is a GOOD one. Oh, I can't stop laughing. How long did it take you to figure that one out?

There was no secrecy with this policy. They are pleased to let everyone know how US has crapped all over them.

 

[ringmaruf]

Oh Lord, what flavor are you drinking today? Blue? Cherry? Pink Lemondade?

I was going to suggest that perhaps Tempe is now cutting the Kool-Aid with cocaine, but I find that coke users are generally much more pleasant than many of these people. 😛