jetblue bill of rights debut

[whatkindoffreshhell]

The formal announcement will appear on their website later this afternoon.

I heard the news during this morning's drive.

B6 will compensate pax who are stranded on plane, beginning with a $25 voucher for a half-hour delay escalating up to a free one-way ticket after a few hours delay.

Color me impressed.

 

[whlinder]

Goodbye low cost structure. They will soon have legacy costs without the legacy revenue.

 

[FM2436]

Goodbye low cost structure. They will soon have legacy costs without the legacy revenue.

Your right; good bye low cost structure. However, for all the airlines' sake, let's hope this and other airline's "Passenger's Bill of Rights" satisfies the Democrat controlled Congress. Reading thoughts and opinions from the likes of Barbara Boxer and Michael Thompson I'd fear that it wouldn't take a major ice/snow storm to delay deplanements and/or departures beyond the 3-hours mark I could envision larger area thunderstorms cause delays up to three hours. An aircraft, loaded with passengers, waiting it's turn (number 5 for takeoff) in line on the taxiway and at the 3 hour mark one passenger demands the aircraft turn around and return to the terminal so that this one passenger can deplane. What happens if the remaining 150 passegners don't want the aircraft to return to the terminal?

The airline industry does not want the Democrat controlled United States Congress to write a "Airline Passengers Bill of Rights".

http://www.atwonline.com/news/story.html?storyID=7962

 

[exnw]

The formal announcement will appear on their website later this afternoon.

I heard the news during this morning's drive.

B6 will compensate pax who are stranded on plane, beginning with a $25 voucher for a half-hour delay escalating up to a free one-way ticket after a few hours delay.

Color me impressed.

I can see it now. Flight arrives into its destination
and over 100 lining up for their vouchers because flight
arrived a little late. The 69.00 fare just became 44.00

Just brilliant on part of Jet Blue with ORD now in
its schedule. Many ORD and LGA flights will almost be
guaranteed of costing a lot of money.

 

[FM2436]

I can see it now. Flight arrives into its destination
and over 100 lining up for their vouchers because flight
arrived a little late. The 69.00 fare just became 44.00

Just brilliant on part of Jet Blue with ORD now in
its schedule. Many ORD and LGA flights will almost be
guaranteed of costing a lot of money.

Hello Rockford Illinois

 

[StraaightTaalk]

An empty bag, to be sure:

Jet Blue Bill of Rights



For arriving flights (waiting to get off plane):


30 minute or more delay = $25 off a future flight.
Two hour or more delay = full credit for return flight.




For departing flights (waiting to get onto plane):

One hour or more delay = $25 off a future flight.
Two hour or more delay = $50 off a future flight.
Six hour or more delay = round-trip ticket for future flight equal in value to the delayed flight.




For departing flights waiting on the tarmac, away from the terminal:

Three hour or more delay = $100 off a future flight.
Four hours delay = Round-trip ticket for future flight
Five hour delay = Return to terminal, unless takeoff is imminent.

No plane can sit on the tarmac for more than five hours.

Neeleman says there will be an option for full refund for a cancelled flight, and overbooked customers receive $1,000 toward future flights.

The compensation will only apply to delays and problems "within JetBlue's control" and excludes problems with weather, air traffic control, crew shortages, maintenance problems and failure to recover from any of those problems by the second day.



Read the last paragraph carefully. This would eliminate any compensation in a situation similar to the meltdown of last/this week.

Nice try. 🙄

 

[flyingcat]

An empty bag, to be sure:

The compensation will only apply to delays and problems "within JetBlue's control" and excludes problems with weather, air traffic control, crew shortages, maintenance problems and failure to recover from any of those problems by the second day.

And of course this caveat is reported by an outside tv source. I could not find this anywhere on the jetblue website.

Hmm I wonder why? :down:
Least they could do is publish the restrictions.

 

[USCREW]

The compensation will only apply to delays and problems "within JetBlue's control" and excludes problems with weather, air traffic control, crew shortages, maintenance problems and failure to recover from any of those problems by the second day.

What else is there?

 

[heyray]

How is "crew shortage" not within their control???

 

[BuffaloJoe]

How is "crew shortage" not within their control???

Management is saying that they are not responsible for its employees actions, such as call offs and not being there. That is my interpretation. Then that wouldn't apply to last weeks debacle, the weather. Wasn't it the weather that started all of this? Hello! What sucker is gonna fall for that lame policy? I went to Chicago back in early December and AA delayed the flight and I was going to be late for my appointment there so I asked if they can just refund my money, or just give me a credit towards another flight. The AA Gate Agent refunded my ticket without any problem. The delay was due to mechanical reasons, but they accommidated everybody. JetBlue should have never ever let it get that bad. They can move out idle planes sitting at a gate to let another one come in and unload.

If they have to, isn't it better that the passenger be inconvienenced while in the terminal instead of sitting in a plane?

 

[QA4Jet-A]

After reading a bit about this mess, I am curious about something and perhaps someone can enlighten me. If the Crews were 'Timed Out' due to the hours, and the A/C sat there for days, how can that be? I don't know the entire story but this seems a tad BS for an excuse. I'm not trying to flame here but, as I said, curious.

 

[citrus jock]

After reading a bit about this mess, I am curious about something and perhaps someone can enlighten me. If the Crews were 'Timed Out' due to the hours, and the A/C sat there for days, how can that be? I don't know the entire story but this seems a tad BS for an excuse. I'm not trying to flame here but, as I said, curious.

If a crewmember was told to report to the airport, they are on duty. They don't have to even get on an aircraft to be on duty. Not sure if this is what happened with JetBlue, but just a possibility.

 

[hp_fa]

After reading a bit about this mess, I am curious about something and perhaps someone can enlighten me. If the Crews were 'Timed Out' due to the hours, and the A/C sat there for days, how can that be? I don't know the entire story but this seems a tad BS for an excuse. I'm not trying to flame here but, as I said, curious.

It can get complicated because in addition to maximum daily duty rigs there must be a day free of duty after six days of being on duty. Being on standby counts as being on duty for the purpose of the FAR's.

So it depends on what the communication folks at B6 were telling the crews as they were trying to ubtangle the mess. **If** they were being told to standby to fly tomorrow, that would count as being on duty. If any of the crew members had been on duty for six days they needed a day off without even being on standby to fly. If they are in an out station and that happens they still need to take a full day off and now the rest of the crew is also stuck because they can't fly a revenue flight without min crew, so at that point the smartest move is to tell the whole crew to take the next day off and get them all their one day in seven off so they can help rebuild the system when they finally do fly the plane back to JFK.

Because the papers have been reporting B6's statements that there were communications errors, I suspect that they
got into quite a few scenarios like the one I described above. I have also never worked for B6, so I don't have detailed knowledge of what is in their FOM and IOM, but I do know the FAR's that I have described.

 

[WNrforlife]

I hope that we don't see a Federal Passenger Bill of Rights as a result of the Jet Blue debacle

Being a very frequent flyer (VFF) you'd think I'd be all gung ho for the proposed Passenger Bill of Rights but I'm not. Here's why:

1. The Federal Gov gave us the TSA to improve security. More window dressing. Why fund additional staffing at a government agency?

2. Who do you think will end up paying for the enforcement of the BoR? If you guessed the flying public you win.

3. Airlines have a Contract of Carriage that offers the customers significant redress if you bother to read it and can write a clear concise letter.

4. There are additional avenues for redress. the DOT, Your States Attorney General, Local TV and media, Chris Elliott and other Bloggers

The problem is YOU!!! The flying public is to lazy to take action and as is becoming typical wants Government to do it for them. It's your money and there is more than one airline. If you get taken advantage and don't fight back it's YOUR FAULT that you're treated like self loading Cargo.

When you as a consumer take ownership and seek redress then and only then will you see airlines change.

We all owe JetBlue a big round of applause for opening up this can of worms.

Thanks JetBlue
:down: :down: :down: :down: :down:

 

[tech2101]

I hope that we don't see a Federal Passenger Bill of Rights as a result of the Jet Blue debacle

Being a very frequent flyer (VFF) you'd think I'd be all gung ho for the proposed Passenger Bill of Rights but I'm not. Here's why:

1. The Federal Gov gave us the TSA to improve security. More window dressing. Why fund additional staffing at a government agency?

2. Who do you think will end up paying for the enforcement of the BoR? If you guessed the flying public you win.

3. Airlines have a Contract of Carriage that offers the customers significant redress if you bother to read it and can write a clear concise letter.

4. There are additional avenues for redress. the DOT, Your States Attorney General, Local TV and media, Chris Elliott and other Bloggers

The problem is YOU!!! The flying public is to lazy to take action and as is becoming typical wants Government to do it for them. It's your money and there is more than one airline. If you get taken advantage and don't fight back it's YOUR FAULT that you're treated like self loading Cargo.

When you as a consumer take ownership and seek redress then and only then will you see airlines change.

Don't look now Bob, but the ATA is asking for airports and the Govt to bail them out of weather delays.

"On the heels of storm delays that battered JetBlue Airways Corp., the trade group representing the nation's airlines said Thursday that the government should "promptly" call a meeting of government officials and air carriers to figure out how to tackle weather delays."

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