John McCorkle's Newsletter - February 23, 2006

Jimmy Neutron

Veteran
Dec 2, 2005
566
99
Hello Everyone,

US Airways reported their 2005 fourth-quarter and full-year financial results
this week so, let's take a look at how the Top Ten Airlines performed:

THE GOOD:
Southwest Airlines reported Q4 net income of $86 million and full-year net
income of $548 million.
AirTran Airways reported a Q4 net loss of $0.4 million, but a full-year net
income of $2.7 million.
Alaska Airlines reported a Q4 net loss of $33.0 million, but a full-year net
income of $84.5 million.

THE BAD:
JetBlue Airways reported a Q4 net loss of $42.4 million and a full-year net loss
of $20.3 million.
Continental Airlines reported a Q4 net loss of $43 million and a full-year net
loss of $68 million.

THE REALLY BAD:
US Airways reported a Q4 net loss of $261 million and a full-year net loss of
$537 million.
American Airlines reported a Q4 net loss of $604 million and a full-year net
loss of $861 million.

THE UGLY:
(And I'm talking the last girl at the trailer park summer Bar-B-Que ugly)
Delta Air Lines reported a Q4 net loss of $1.2 Billion and a full-year net loss
of $3.8 Billion.
United Airlines ... just out of bankruptcy .. let's put it this way: As former
astrologer Carl Sagan used to say on the 'Tonight Show' Starring Johnny Carson,
"Billions and Billions."
Northwest Airlines ... CFO Neal Cohen, yes, the same Neal Cohen formerly of US
Airways, hasn't brought the books out of the kitchen yet, so we're still
waiting.
You folks remember Neal Cohen don't you?
http://www.post-gazette.com/pg/04125/310668.stm

Okay, before we get to my continuing series, 'Catching up on the DOT reports,'
let's look a few other items.
First, many of you wrote in to ask if I was sure about US Airways continuing to
take feedback on the boarding policy? Yes, folks, I assure you the company is
still taking your feedback about which boarding procedure to implement: The
America West way of boarding by first come, first serve. Or, the US Airways way
of boarding by seniority. You NEED to make your voice heard on this issue and
you can do so by sending an email to: [email protected] The company
will continue to take feedback on this issue well into the second quarter of
this year and you can bet that every 'West' employee is lobbying for the first
come, first serve procedure.

Now, as far as the uniform comments go for all uniformed employees, a company
official has told me that feedback has been poor. So, I can see it right now.
Sometime this summer, you're going to be wearing a mauve-colored shirt with a
plaid jacket that has really wide lapels, 100% polyester pants (with some rayon)
and a red and white-checkered scarf (a la picnic table) and at that point,
you'll want to email someone and complain. Before you do, ask yourself "did I
send in my suggestion for this new uniform?"

The company is actually asking for your input on this issue and very few people
are writing in. Just send an email-mail to: [email protected] In the
subject line, put your job title so that it gets to the right people. Don't
want to wear a tie? Well, send an email to [email protected] Do you
mechanics want a new look? Send an email to [email protected]. Don't want
to wear a bra anymore ladies? Send an email to [email protected]
Okay, but seriously folks, send in your comments to the company and if you don't
want to, then don't complain this summer when you look like a circus employee on
the midway.

Speaking of funny looking, I forgot to mention the new US Airways in-flight
magazine. I reviewed an advance copy of the January issue back on December 27.
(Okay, I found it on an Air Wisconsin flight). It is different than the Stephen
Wolf-inspired Attaché. Remember Wolf's weird obsession with France? Everything
had to have a French name: Attaché, Envoy, MetroJet. Anyway, for those of you
who are retired or who don't get on the airplane much, not to worry -- the
magazine is available online at:
http://www.usairwaysmag.com/

They've even archived the first issue, January 2006, and that is available at:
http://www.usairwaysmag.com/archive.asp

Of course, you'll notice the cover pictures are somewhat odd. In January, there
was a Flamingo trying to sniff its butt with the caption "WHAT A SIGHT." Yeah,
no kidding.

The February issue has some dude in chef's clothing standing in water holding up
a mangy looking fish with the caption "WHAT A CATCH."

Future captions will include:
"WHAT A SHOT" (Dick Cheney issue)
"WHAT A PROFIT" (Feature on Southwest Airlines)
"WHAT A MOM" (Britney Spears Driving Tips)
"DANCING WITH MANAGEMENT" (A yet-unnamed member of management and former 'Dance
Fever' host Denny Terrio)
"WHAT AN ITCH"
"WHAT A CROCK"

FOREIGN AFFAIRS:
Want to get to know a little something about the new US Airways International
destinations?

Milan, Italy:
http://milan.usconsulate.gov/
http://milan.usconsulate.gov/files/INFO2004.pdf

Lisbon, Portugal:
http://www.american-embassy.pt/
http://www.cia.gov/cia/publications/factbook/geos/po.html

Stockholm, Sweden:
http://stockholm.usembassy.gov/
http://www.cia.gov/cia/publications/factbook/geos/sw.html

Ever heard of the Western Hemisphere Travel Initiative? Well, you have now:
http://travel.state.gov/travel/cbpmc/cbpmc_2225.html

CINDERELLA MEN ... NOT
The Judges scores are in folks on the IAM/TWU fight and 22 members of the IAM
are down for the count:
http://www.eastvalleytribune.com/index.php?sty=59745

DEPARTMENT OF TRANSPORTATIONS AIR TRAVEL CONSUMER REPORT:
NOVEMBER, 2006:

ON-TIME:
1- Hawaiian Airlines ... 95.2%
2- Frontier Airlines ... 85.3
3- AMERICA WEST AIRLINES ... 85.2
4- Independence Air ... 84.4
5- Southwest Airlines ... 84.0
6- US AIRWAYS ... 82.7
7- ATA Airlines ... 81.7
8- Skywest Airlines ... 81.3
9- United Airlines ... 81.2
INDUSTRY AVERAGE ... 80.0%
10- American Airlines ... 79.9
11- Continental Airlines ... 79.3
12- Comair ... 79.2
13- Delta Airlines ... 78.4
14- AirTran Airways ... 77.9
15- American Eagle Airlines ... 77.7
16- ExpressJet Airlines ... 77.4
17- Atlantic Southeast Airlines ... 76.7
18- Alaska Airlines ... 75.4
19- Northwest Airlines ... 74.9
20- JetBlue Airways ... 74.6

US AIRWAYS' ON-TIME PERCENTAGE AT THEIR HUBS AND FOCUS CITIES:
HUBS:
1- CLT ... 85.6%
2- PHL ... 81.9

FOCUS CITIES:
1- DCA ... 87.4%
2- PIT ... 86.3
3- BOS ... 81.1
4- LGA ... 68.4

FYI: America West at PHX: 89.0% and at LAS: 86.8%

PHILADELPHIA INTERNATIONAL AIRPORT:
Wow! How about this: PHL was not a bottom-dweller for November. Not even
close. Now the numbers weren't that good, but they were much better that what
we've been accustomed to.

For Arrivals in November, PHL came in at number 19 (out of 33) with an on-time
arrival mark of 80.9%. EWR was the worst (60.6%)

For Departures in November, PHL came in at number 20 (out of 33) with an on-time
departure mark of 82.1%. ORD was the worst (75.2%).

That's a good improvement for PHL folks. Let's see if it can be sustained.

WORST FLIGHTS OF THE MONTH AWARD:
For November 2005, Southwest Airlines - Ding! - had three of the top 5 worst
flights.
1- Southwest flight 2030 from MSY-HOW was late 96.7% of the time by an average
of 53 minutes.
2- Southwest flight 3462 from HOU-MSY was late 93.3% of the time by an average
of 55 minutes.
3- Continental flight 1197 from BOS-EWR was late 92.6% of the time by an
average of 73 minutes.
4- ExpressJet flight 3020 from GSP-EWR was late 91.2% of the time by an average
of 70 minutes.
5- Southwest flight 3107 from MSY-HOU was late 91.3% of the time by an average
of 66 minutes.
Southwest's new TV ad: "You are now free to move about the country -- in about
53 minutes."

OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS BY CARRIER:
(worst to best)
20- Comair cancelled 750 flights, or 2.4% of their operations.
19- Skywest cancelled 823 flights, or 1.9% of their operations.
18- Atlantic Southeast cancelled 469 flights, or 1.9% of their operations.
17- American Eagle cancelled 774 flights, or 1.8% of their operations.
16- ATA cancelled 39 flights, or 1.4% of their operations.
15- ExpressJet cancelled 444 flights, or 1.3% of their operations.
INDUSTRY AVERAGE: 1.0% of operations cancelled in November
14- Northwest cancelled 351 flights, or 1.0% of their operations.
13- AMERICA WEST cancelled 157 flights, or 1.0% of their operations.
12- Alaska cancelled 121 flights, or 1.0% of their operations.
11- Delta cancelled 376 flights, or 0.8% of their operations.
10- United cancelled 259 flights, or 0.7% of their operations.
9- US AIRWAYS cancelled 171 flights, or 0.6% of their operations.
8- Southwest cancelled 470 flights, or 0.6% of their operations.
7- AirTran cancelled 81 flights, or 0.5% of their operations.
6- American cancelled 223 flights, or 0.4% of their operations.
5- Independence Air cancelled 24 flights, or 0.4% of their operations.
4- Hawaiian cancelled 9 flights, or 0.2% of their operations.
3- Frontier cancelled 9 flights, or 0.1% of their operations.
2- Continental cancelled 34 flights, or 0.1% of their operations.
1- JetBlue cancelled 2 flights, or 0.0% of their operations.

A few thoughts. JetBlue went from worst in this category in October to the best
for November - quite a turnaround. US Airways and America West were both on the
'good' side in this category. For an airline its size, I'm still amazed at how
few flights Continental cancels. Combined, these airlines cancelled 5,586
flights in November. Additionally, there were 927 flight diversions.

MISHANDLED BAGGAGE:
(reports per 1,000 passengers - best to worst)
1- Independence Air ... 2.15
2- Hawaiian ... 2.62
3- AirTran ... 3.04
4- United ... 3.24
5- JetBlue ... 3.35
6- Continental ... 3.49
7- Frontier ... 3.74
8- Alaska ... 3.76
9- ATA ... 3.85
10- Southwest ... 4.16
11- AMERICA WEST ... 4.66
12- American Airlines ... 4.98
INDUSTRY AVERAGE: 5.00
13- Delta ... 5.02
14- Northwest ... 5.06
15- ExpressJet ... 6.40
16- US AIRWAYS ... 6.83
17- Skywest ... 7.89
18- Comair ... 8.68
19- American Eagle ... 9.72
20- Atlantic Southeast ... 12.47

Okay, so US Airways continues to perform poorly in this department. However,
the good news is that there was some improvement there and at least the airline
did not come in at number 19 or, their familiar spot, number 20. So, let's hope
this trend continues.

CONSUMER COMPLAINTS:
(Complaints per 100,000 enplanements - best to worst)
1- ExpressJet ... 0.07
2- Southwest ... 0.08
3- JetBlue ... 0.23
4- Skywest ... 0.28
5- AMERICA WEST ... 0.45
6- Alaska ... 0.52
7- Comair ... 0.54
8- Northwest ... 0.58
9- Frontier ... 0.59
10- Hawaiian ... 0.61
11- AirTran ... 0.62
INDUSTRY AVERAGE ... 0.64
12- American ... 0.70
13- American Eagle ... 0.74
14- United ... 0.75
15- Atlantic Southeast ... 0.79
16- Continental ... 0.80
17- Delta ... 0.82
18- US AIRWAYS ... 1.40
19- Independence Air ... 1.68
20- ATA ... 3.77

So, for November, 2005, US Airways 'East' showed some good improvement in the
on-time category; decent improvement in the mishandled baggage department and
very slight improvement in the Consumer Complaint department. The latter two
still having US Airways well below industry averages. But, it is improvement
nonetheless and that's a good thing.

FROM THE 'HARD TO BELIEVE' DEPARTMENT:
Early last week, Boeing celebrated the 5,000th B737 to come off the production
line. This particular aircraft, a 737-700, was delivered to Southwest Airlines.
For the story and a picture, go to:
http://www.boeing.com/news/releases/2006/q1/060213b_nr.html

US AIRWAYS EMPLOYEE TRAVEL MANUAL:
I've heard of a lot of questions, and some confusion, surrounding the company's
travel policy. Right now, the travel policy has been updated for 2006 and is in
the process of a phased-in set of changes, according to a posting on the Hub.
Therefore, you may want to read this Travel Policy update, which is available
at:
http://thehub.usairways.com/news/us_travel_06.htm
(you will need access to the Hub)

IT:
You never hear too much about folks in the IT department. They're sort of like
the Rodney Dangerfield's of management -- they get no respect. Well, meet Joe
Beery, US Airways' CIO:
http://www.cio.com/archive/021506/airline.html?action=print

If this newsletter has been forwarded to you and you would like to receive it
directly, just send a blank email to:
[email protected]

Regards,

John McCorkle
Wilmington, NC
 

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