Just Rumor At This Point?

[BillLumbergh]

Who is this thread about? Hint: re-read the thread title.

 

[Travelpro72]

The bashing of each other and getting WAAAAAY off topic seems to happen in just about every thread. How about the other thread that went all "700 Club"..... As for Jerry.....He couldn't leave quick enough. How much is HE leaving with as he stands at the aircraft door with the chute on his back ready to jump. Someone push him.....

 

[SKY HIGH]

As for Jerry.....He couldn't leave quick enough.


Sky high states: And take your "canned" letters with you!!!!!
GOOD LETTERS that are sent by passengers to this company and what does Jerry do? He sends you a "CANNED" LETTER on behalf of the passenger. :down: Sheesh, it would be nice to actually READ the nice comments from the passenger who APPRECIATED YOUR SERVICE!!



(Only posting my OPINION!)

 

[usjacket]

POOR NORTHWEST! You fine people have my sympathy if this is true.

 

[SKY HIGH]

If what I just typed is true it just proves the point that CCY is totally clueless and has no idea how to boost morale. What would be the harm in letting the employee see the actual letter?


Sky high states: I'm wondering the same thing. Piney. Getting a GOOD LETTER vindicates your integrity for a job well done. And IT IS A MORALE BOOSTER to check your mailbox and receive one. It's makes YOU proud.
I base my service on some of the nice comments I have received through the years.
But, getting the same "canned letter" over and over again rings hallow after awhile. :down:
I can show you FOUR.


(Just stating OPINIONS.)

 

[US1YFARE]

If what I just typed is true it just proves the point that CCY is totally clueless and has no idea how to boost morale. What would be the harm in letting the employee see the actual letter?
Sky high states: I'm wondering the same thing. Piney. Getting a GOOD LETTER vindicates your integrity for a job well done. And IT IS A MORALE BOOSTER to check your mailbox and receive one. It's makes YOU proud.
I base my service on some of the nice comments I have received through the years.
But, getting the same "canned letter" over and over again rings hallow after awhile. :down:
I can show you FOUR.
(Just stating OPINIONS.)

[post="269395"][/post]​

That's ridiculous. I actually put a lot of thought into those letters/comment cards to make it personal for the person who provided me with excellent service. This is disappointing for me, a customer--for you, it really stinks because you don't even know what you did or what was said. I bet if I complain you know why I complained. There is a big difference between someone saying "Someone said you provided good service" and another thing to read "Skyhigh really makes traveling a lot easier and more pleasant. Skyhigh's customer service is what brings me back to US (well, the yellow limes don't hurt either."

 

[hharotz]

That's ridiculous. I actually put a lot of thought into those letters/comment cards to make it personal for the person who provided me with excellent service. This is disappointing for me, a customer--for you, it really stinks because you don't even know what you did or what was said. I bet if I complain you know why I complained. There is a big difference between someone saying "Someone said you provided good service" and another thing to read "Skyhigh really makes traveling a lot easier and more pleasant. Skyhigh's customer service is what brings me back to US (well, the yellow limes don't hurt either."

[post="269400"][/post]​

My managers have typically given me a print out of the lotus notes they recieve from consumer affairs whenever a complaint/complement is made and places a copy in my file with any responses/comments.

Consumer affairs documets phone calls (verbatim) and sends a summary to each manager, copy and pastes emails for managers review or sends the manager a copy of the letter (if sent via post). The only time I have gotten letters from the company have been for the Dividend Miles employee recognition program where members sent in company furnished cards to recognize outstanding service.

Managers love it when their employees recieve positive letters because this helps their station's overall performance ranking. Each complaint letter lowers the station's overall performance ranking. The ranking is made up of a grade for the station's: Ontime departures/ Use of overtime (the less the better)/PAWOBS attributed to the station /Percentage of pax checking in at Kiosks and number of customer complaints (a score is formulated based on the total number of compliments vs. complaints). I beleive station managers recieve performance bonuses based on their station's overall score compared to other stations in the systes.

Believe me, consumer affairs does a good job of passing on all comments (good and bad!). So please, keep writing in!

 

[longing4piedmont]

That's ridiculous.  I actually put a lot of thought into those letters/comment cards to make it personal for the person who provided me with excellent service.  This is disappointing for me, a customer--for you, it really stinks because you don't even know what you did or what was said.

[post="269400"][/post]​

Could not agree more. Just another example of a clueless management team. Idiots

I've been doing the following for about year now, but you can bet I'm going to keep doing it after reading this.

If I fill out a comment card out of Attache, I make my comments and then offer it to employee personally with a thank you as I’m leaving and ask them to fill out their information and forward it. At the gate, I've asked for a supervisor and handed the card to him/her with a verbal comment about the employee. In both cases the employee gets to see the comments made immediately

If I'm going to write a letter, I find out where they are based. Every employee has a mail box at their respective base and I send a copy to their attention and one to consumer affairs.

In both cases the employee who went above and beyond is sure to see that we do care and appreciate the exceptional service. My guess that means more to them than a form letter from Jerry.

 

[speedbird86]

Just a thought. Could our boy Jerry take the bonus and then go over the hill?

 

[hharotz]

My managers have typically given me a print out of the lotus notes they recieve from consumer affairs whenever a complaint/complement is made and places a copy in my file with any responses/comments.

Consumer affairs documets phone calls (verbatim) and sends a summary to each manager, copy and pastes emails for managers review or sends the manager a copy of the letter (if sent via post). The only time I have gotten letters from the company have been for the Dividend Miles employee recognition program where members sent in company furnished cards to recognize outstanding service.

Managers love it when their employees recieve positive letters because this helps their station's overall performance ranking. Each complaint letter lowers the station's overall performance ranking. The ranking is made up of a grade for the station's: Ontime departures/ Use of overtime (the less the better)/PAWOBS attributed to the station /Percentage of pax checking in at Kiosks and number of customer complaints (a score is formulated based on the total number of compliments vs. complaints). I beleive station managers recieve performance bonuses based on their station's overall score compared to other stations in the systes.

Believe me, consumer affairs does a good job of passing on all comments (good and bad!). So please, keep writing in!

[post="269405"][/post]​

ARGH! Excuse the spelling it has been a really long day! 🙄

 

[OldGuyinPA]

aka ...Daddy Warbucks....Great avatar.

Longing4Piedmont

 

[nycbusdriver]

OK, now help a poor dumb customer sort through this. I meet you on a trip and you provide me with service so excellent that I take my time and energy to write to your employer about you and you receive a form letter response from Labor Relations?

If what I just typed is true it just proves the point that CCY is totally clueless and has no idea how to boost morale. What would be the harm in letting the employee see the actual letter?

[post="269246"][/post]​

Given the way the CCY dimwits do business, it's incredible that the form letter doesn't arrive at the employees home marked: POSTAGE DUE

 

[T-bone]

Thought’s is Jerry leaving because all the evil he can accomplish here be done?

Is he leaving because he knows America West will can his evil arse?

Or is he leaving because he sees more fertile ground for his satanic work?

 

[SpinDoc]

Thought’s is Jerry leaving because all the evil he can accomplish here be done?

Is he leaving because he knows America West will can his evil arse?

Or is he leaving because he sees more fertile ground for his satanic work?

[post="269444"][/post]​

T-Bone:

Labor consultants like Jerrold Glass are in
demand right now, especially in the airline
industry (in case you haven't noticed, all
other legacy carriers are starting to follow
the US plan, UAL being the most recent).

He has accomplished what the contract
with US Airways specified. Labor costs are
as low as they can get for the time
being, and it's time for Jerry to move on
to the next opportunity. His contract
services will certainly not be needed at
the combined US/HP because there is
no more room for lowering union wages
and benefits. NW is just at the beginning
stages of ratcheting down their union
wages, and Jerry's labor consulting firm
has probably signed a contract with
NW.

Jerry will leave as soon as the merger
is announced. His contract probably
specifies that he will get at least
$1 million to leave, even before the
new retention benefits are approved
by the judge. After all, Jerry wrote the
request for the retention packages
to protect himself and the other
senior VP's who will be terminated
when the merger is fully implemented.

 

[AAviator]

Cut the crap with A320 please, he reports news before any of you have a clue

[post="269072"][/post]​

What? You mean he cuts and pastes a press release from Yahoo before anyone else sees it? Right?

With over 4,500 posts the odds are good that he'll get a few things right......