Kiosk Check in

[Dog Wonder]

Dear Dog Wonder, Your extremely funny. Are you a professional comedian???
We get paid to do a job and no where in the contract says we have to put up with your stupidity....We will try and accomodate you to the best of our ability but when you start acting like an inconsolable child we call our headquarters and give them heads up about your pathtic performance. You really need to find another forum to vent your anger. Have a great day. 😛

Thank you for answering my question in a professional fashion.

 

[SparrowHawk]

You don't give a fat cheese farts arse? Listen pal, when I have to check your stupid arse in at the kiosk you better give me a good tip. I'm losing 3-4 other customers of my own while helping morons that can't understand a touch screen. Sounds like you're first in line there pally.

Did it ever occur to you bottom feeding knuckledraggers that these airlines are using us caps for free labor? Sure, you'll drag a whole dollar out of your wallet and think you've paid me, but the airline ain't paying me. Last I looked free labor is the same as slave labor, but you think I should rely on the truly ignorant so called customers to pick up the slack. You wanna blame the union for this? Try looking at yourself, customers like you are the primary cause of the problem. My job is to get your bag out of the taxi and hand it to you, not to give you an escort through the airport.

Betcha ask the attendant in the bathroom to wash your hands for ya too.

Generally speaking I don't use Skycaps or Kiosks as I use OLCI. No it NEVER occured to me as I already knew the way Skycaps get treated. I din't have to read it here. Just curious if you have a clue why the AA skycaps prevailed in thier lawsuit at Logan?

CUSTOMERS, by definition are the only source of revenue for an enterprise. You can have a 962 page Union contract with pay & benefits double the best wages in the business but without customers and the revenue we provide what you have Sir is 962 pages of Charmin and a pocket full of rubber checks from your employer. Quick lesson in capitalism. In order for there to be economic activity it requires a buyer and a seller. US Airways can be the greatest airline in the world but if people don't buy tickets and become customers then poof no job for you at any wage.

Oh and for the record the type of customer I am is a Chairman's Preferred for 10 Years. That good enough for you? I went back an looked and it turns out I've flown about 1400 flights over ten years with something like 1145 of them on US Airways. The only 2 airlines not named US that I flew semi regularly were Midwest and CO. UA got some business as a Star Partner but the overwheling bulk went to US Airways.

Oh and just for the record you're NOT my "pal" :angry: I never used sky caps very often but I always threw a 10 dollar bill when I did and that was for ONE bag genius. After reading your insulting diatribe I can assure you that I have used my last skycap. I think the arrangement Skycaps have with the airlines suck. However I didn't cut the deal, you guys did so go look in the mirror and you'll see who is at fault for the way you earn a living.

It's like my Flight Nurse friend always says "If you don't like your life, CHANGE IT" I'm working on a new gig right now this very day that will allow me to do my business from home via the internets doing webinars instead of traveling. The travel with this gig is barely enough to make Silver, but good news is I'm home with Kristene AND I don't have to interact with the likes of you in PHL.

Have a nice day 😛

 

[SparrowHawk]

Customers do count. You don't!!! We have plenty of customers who are intelligent enough to understand that US Airways Customer Service Agents are covered by a union contract. It is what it is!!! Growing ecomony??? What country do you live in? Or better yet, pull your head out of that dark nasty place where you usually keep it.. 😛h34r: Our customers fly our airline because we usually have the lowest price of any other airline. Money talks and bulls--t walks. So start walking. B)

Dear Lilly,

So nice to read such an intelligent rebuttal to a point of view. Clearly someone like yourself should consider being a spokesperson for the CWA. Your ability to articulate you point of view is outstanding and sadly typical of the blame the customer attitude that is so prevelent today.

As a customer who over the years has spent pretty close to a quarter of a million dollars with US Airways I will render an opinion whenever and where ever I choose. You seem to forget all of the times I posted here and elsewhere regarding the way US treats what are arguably the best front line staff in the domestic airline business.

When I come to the airport and decide to use skycap service or a kiosk, frankly I don't care if it's the grill man from Cibowho checks me in, as long as I get through security quickly so I can head to the Club and get some stuff done. When I'm in an airport I'm in work mode same as you. I just want to get done what I have to do. While I can appreciate the challenges that the CWA and skycaps face dealing with guys like Ron Harbison and Al Hemminway if my transaction isn't seamless then US Airways is wasting my time and as a business person I then have choices to make regarding future business.

BTW, you're right about choosing the lowest fare. Due to the time constraints and last minute arrangements I ended up on a flight costing about $1537.20USD which WAS $30 less than competition. Multiply that by even 10 similar fares and perhaps you'll have a further appreciation of my views.

Last few trips I've followed your advice and walked right down to the E concourse and flew DL twice & WN twice as well. That was business that I wouldn't have even shopped before. So Lilly, how does it feel to know that YOU are personally responsible for about $2000 in future bookings going elsewhere?

See sweetie, I'm not covered by any contract, it's my choice where my companys money goes and neither you nor Mr Cohen have any say in the matter and that works fine for me. oh and BTW, I don't have any complaints in PHX because I know how to conduct myself in public.

Now then run along and be surly to some other high yield customer.

 

[Richard]

Folks, this has denigrated to a point where we are going to consider closing it.

STOP the name calling and personal attacks. We've already got one suspension here....care for more?

ONE more bad post and this is closed.