March DOT Report
- Thread starter BoeingBoy
- Start date
sky high states: Ooo, ok. Alot of shuttle passengers like to show up at the last minute. Understand the 100 percent now. Thanks!
only stating opinions
luvthe9
Veteran
- Aug 30, 2002
- 9,464
- 14,119
By the end of the summer I think TEMPE will wish they had these numbers!!!From this morning's USA Today
A snip....
In a bad March for the industry generally, US Airways registered the worst performance for the month among large airlines, U.S. Department of Transportation numbers out Monday show.
Tempe, Ariz.-based US Airways ran just 56% of flights on time in March, vs. 73% for the industry as a whole. Among the major carriers, US Airways also had the worst baggage mishandling rate and the highest rate of complaints from passengers.
Looking at the numbers in the sidebar of the article, it appears that US was the King of PAWOB. (Hope our Prince enjoys the pun here.)
Dog Wonder
Veteran
jimcfs
Veteran
The "hometown" paper has picked up on the numbers, too...
Customer service rankings illustrate US Airways woes
Dawn Gilbertson
The Arizona Republic
May. 8, 2007 12:00 AM
US Airways hit a trifecta of terribleness in March, finishing last or near the bottom in major customer-service rankings because of its computer and storm troubles.
The Tempe airline had the worst on-time performance and highest customer complaints of 20 airlines ranked. It was 16th in baggage handling, according to the monthly "Air Travel Consumer Report" from the U.S. Department of Transportation.
The statistics: on-time arrivals of 55.5 percent vs. an industry average of 73.3 percent; nearly 11 mishandled bags per 1,000 passengers vs. an industry average 7.71; and 4.43 complaints per 100,000 passengers, nearly triple the industry average.
US Airways executives have repeatedly acknowledged major fallout from their early March switch to a single reservations system, which was later compounded by a storm that closed its Philadelphia hub.
They have outlined a series of steps, from hiring more workers to upgraded check-in kiosks, to fix the operation and keep its frequent fliers from fleeing.
Customer service rankings illustrate US Airways woes
Dawn Gilbertson
The Arizona Republic
May. 8, 2007 12:00 AM
US Airways hit a trifecta of terribleness in March, finishing last or near the bottom in major customer-service rankings because of its computer and storm troubles.
The Tempe airline had the worst on-time performance and highest customer complaints of 20 airlines ranked. It was 16th in baggage handling, according to the monthly "Air Travel Consumer Report" from the U.S. Department of Transportation.
The statistics: on-time arrivals of 55.5 percent vs. an industry average of 73.3 percent; nearly 11 mishandled bags per 1,000 passengers vs. an industry average 7.71; and 4.43 complaints per 100,000 passengers, nearly triple the industry average.
US Airways executives have repeatedly acknowledged major fallout from their early March switch to a single reservations system, which was later compounded by a storm that closed its Philadelphia hub.
They have outlined a series of steps, from hiring more workers to upgraded check-in kiosks, to fix the operation and keep its frequent fliers from fleeing.
