You dont know the answer to this by now?
😉
I'm actually neither. :blink:
If this company sucks, maybe it's time for you to either find another job or go to another airline. Its a free country.
This wasnt my word. I've put up with 20 years of much worse than this. This was from the customers perspective (and we hear it on a daily basis). Its from the rez outsourcing, rez switching (calling East and getting switched to West who cant do what needs to be done), etc. I do keep up to date, but Ma and Pa dont and if its so confusing for those who work and travel here, imagine them trying to figure things out. Throw in a codeshare "operated by Ted for United" after standing in another line for 20 mins and you can see where someone might (rightly or wrongly) get the impression that we suck. From the first (outsourced) rez call holding ? amount of time, right thru check in, things are NOT smooth as silk for the customer. Once they get on the plane, there isnt much need for them to complain to the flight crew about their experiences, but trust me, we get it first hand all day long.
The company has made it clear to stay in touch with changes. This is a merger and crap like this is going to happen until we have one system which the IT guys are working hard to put together ASAP.
I agree and I do, but once again, they need to let the customers know whats going on. "You mean you arent merged yet?" Some signage that things are progressing, but still not complete would go a long way to explaining why they are being switched, shuffled, etc to get someone that can help them.
Did you know that the Beta test for QIK over Sabre has been postponed? It was supposed to happen this week, but we havent been given a new time frame and from a couple people I've talked to, it doesnt sound like it will be soon. I hope I'm wrong and I know the IT people hope so too, but until then, things are going to be a "nightmare" for anyone on the "East" or "West" side who get someone on the other side wanting help.
If you that impatient. move on... but a nightmare? Nah!! 😉 😉
Well, many people are moving on, unfortunately they are the customers. People understand a merger takes time, but they put the "US Airways" face on things to make it seem like we are one, and we are far from it. I understand the reasoning to get rid of the America West name and present a united front asap, but when things dont go smoothly because we arent one, people get p-o'd. The company needs to come up with some signage advising of such so some people will better understand whats happening.
I can tell you so far, its been closer to a nightmare than a dream... B)
And we arent in Kansas anymore either.....
😛h34r: